Sana Batliwala Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Provided exceptional customer service by resolving an average of 50 incoming phone calls, emails, and other channels daily, resulting in a customer satisfaction rate of 99%.Assumed managerial responsibilities in the absence of my supervisor, overseeing the team's daily operations and conducting quality assurance checks to maintain a 99% customer satisfaction rating.Implemented a revised rooster management system, reducing employee work hours by 15% while maintaining productivity levels, resulting in improved work-life balance for team members.Analyzed customer feedback data to identify common after cut-off order change requests, leading to the development of an intuitive user interface for automating order changes, resulting in a 80% reduction in manual processes and improving overall efficiency.Coordinated and facilitated communication between our logistics partner, the delivery company, and customers, resulting in a 20% increase in on-time deliveries.Managed customer queries and concerns through various social media platforms including Facebook, Instagram, and Google reviews, ensuring a 90% response rate within 12 hours.

Mumbai, Maharashtra, India

Efficiently scheduled shoots and casted actors for multiple advertising campaigns, meeting tight deadlines and ensuring timely delivery of high-quality commercials.Reviewed and evaluated scripts from various advertising agencies including JWT, Oglivy, DDB Mudra, IBD, Mullen Lintas & more, resulting in the selection of highly effective content for the commercials.Coordinated and managed a team of 120 crew members and production personnel, ensuring smooth execution of all production activities.

Mumbai, Maharashtra, India

Mumbai Area, India

Working closely with highly esteemed Directors throughout the preproduction, production and post production process.Prepared & presented over 70+ PPM dockets at preproduction meetings with creative agencies and clients all over the globe like HUL, Lifebuoy, Syska, Knorr, Comfort, Kwality Walls, Exide and many more.Worked on 50+ TV commercials with well-known Bollywood celebrities like Irrfan Khan, Shahrukh Khan, Rajkummar Rao, Vidya Balan, Shilpa Sheety, Kareena Kapoor Khan and many others.Prepared the Preproduction Docket, Call Sheet and Shoot Schedule for television commercial shoots.Supervising casting, production design, wardrobe and other production departments for television commercials.

Toronto, Ontario, Canada

I worked as a Customer Service Representative where I communicated with customers through various channels, acknowledged and resolved their problems, provided help with the products, maintained a record and ensured customer satisfaction.Worked on multiple Sales Campaign for brands like Sirius XM, RBC Royal Bank of Canada, Rogers Canada and as Customer Service Representative for Spin Master, USA.

Toronto, Ontario, Canada

I worked as a Customer Service Representative where I communicated with customers through various channels, acknowledged and resolved their problems, provided help with the products, maintained a record and ensured customer satisfaction.

Mumbai Area, India

Supervised production crew of over 120+ members from various departments like Set Design, Wardrobe, Talent and Direction whilst coordinating with channels' creative teams for various TV shows and web series.Worked with channels like Star Plus, Sony, and Viacom's online platform VOOT.

Post Graduate Certificate, Advanced Filmmaking

Bachelor'S Degree, Mass Communication/Media Studies, A

Bachelor'S Degree, Mass Communication/Media Studies, A

School