Product Designer 2
CurrentLed account design framework and in-app messaging design framework (teaching, onboarding, change management, offline, promotions) for the New Outlook on Windows.• Developed user migration campaigns, transitioning ~50 million users to the New Outlook. Advocated for user-centric design patterns, reducing user feedback and dissatisfaction.• Explored immersive newsletter experiences, developing full-bleed image themeing. Presented concept to design leadership, resulting in shipping image themeing and AI-generated image themes across all Outlook clients.• Conducted code audit on feature promotion messaging resulting in developing Tips, a teaching framework for onboarding users. Designed UI elements and motion language through cross-discipline collaboration, leading to 1-3 million DAU for teaching repository and a 20-25% completion rate of the first-run experience tour.• Led Offline messaging framework, creating guidelines for messaging severity when the app is offline and developed interactive offline badging indicator. Collaborated across disciplines for interaction guidelines and prototyped interactions for user testing as well as for UX storytelling to get buy-in from stakeholders. • Mentored LEAP UX apprentices on UX storytelling and Figma tooling. Conducted sessions on creative applications of variables in Figma, sharing strategies on how to reduce design churn.