Managing Google Workspace, Microsoft 365, and ProofPoint for over 120K users.

:) -/ Self-Service Compliance end-to-end implementation: - Empowers legal, compliance, and data protection team to conduct the e-discovery and significantly reduce IT administrative efforts - Minimize reliance on external partners for case assessment and saves service cost - Led vendor assessment, requirements gathering, - Cross-function team coordination, proof of value, - Solution discovery, procurement, and org-wide rollout - Impact: Estimated soft cost saving $156,000/year and hard cost saving $6000/year-/ Led and successfully completed four (4) M & A Projects-/ Slack Process Improvement and Requests Automation -Impact: Estimated soft cost saving $1,125,000 (in 2022)-/ M365 Licenses Monitoring & Management - Cost avoidance for purchasing additional licenses - Implemented licenses reclaimed policy & process (80% efforts reduction)-/ Successfully roll out and integrated apps with Slack Enterprise Grid: Allows support TSE to quickly solve a customer problem and track the interaction in the case. Eliminate case handoffs and reduce time to resolution

A journey of Digital Transformation begins with the successful roll-out of: • Led Enterprise-wide Collaboration initiatives to ensure boundaryless information flow by identifying, evaluating, and implementing multiple products and services• Worked with executive teams and CIO to define the foundation for the execution by identifying the best in class collaboration applications• Defining and implementing the overall Digital transformation strategy align with Business Objectives, defining the vision, and ensuring the maximum ROI of existing investment and maximum adoption of the services • Managed all the aspects of the projects: Product evaluation, Requirements gathering, Conducting PoC, Enterprise license management, Governance, Stakeholder workshops with Legal, Compliance, Information Security, and various business units• Authored Global Communication, Knowledge base articles, provided end-user & L1 training, L2 support, and managed external vendors • Successfully roll-out the following products & services by working with various stakeholders such as legal, compliance, and Information security teamo Office 365 | Microsoft 365 | Microsoft Intune | Slack |o G-Suite to OneDrive Migration | Network Drive to OneDrive Migration o Microsoft 365 tenant to tenant migration | Microsoft Teams | OneDrive• Participate and managed M&A activities and ensure the seamless integration

Served as Technical SME for File Share to OneDrive Migration Project (multi-geo environment) • Acted as liaison between Microsoft FastTrack/Product Team and Client to ensure Pre-and Post-migration activity• Prepared post migration reports, provisioned Office 365 accounts using PowerShell and documented implementation process• Owned Office 365 tenant for SharePoint & OneDrive• As Technical SME for OneDrive addressed customer’s issues and provided guidance to L1 & L2 support team• Strategized and significantly contributed to User Adoption strategy, Training and Communication Plan

Kiefer Consulting is the leading SharePoint, Office 365, Azure.Net and CRM solution provider in Northern California. The firm is considered a trusted information technology consulting firm who help clients leverage technology to solve their business challenges through our expertise and innovation.

• Lead an Enterprise-wide SharePoint Security Streamline Project by defining and implementing custom security and Governance Cost Saving of over $6.5M by identifying the gap in business process and automating it using SharePoint Solution Proposed Solution which enables users to review multiple types of documents seamlessly, enhance user experience and reduce document review time by half. Estimated business cost saving over $0.5M.• Created Collaboration platform for suppliers and Project Managers which eliminates manual efforts to maintain Project and Bid Information. The cost benefit of this process improvement was over $2,50,000. • Implemented Document Management System across 200 SharePoint sites. Provided Solution using Taxonomy, Record Management, Enterprise Features, and Publishing Site using custom workflow.• Successfully automated many business processes using custom SharePoint-based solution. Automated business compliance processes and audit procedure for over 22 SharePoint Site Collections.

• Architected Global Information Management solution to over 80 country offices worldwide. This includes Document Management, Record Management, Business Process Automation for over 10 departments, Collaboration, multilevel content types, Custom permission/security group, Taxonomy, Custom Master Page, Publishing Features, InfoPath 2010 and SPD Workflow. • Created and implemented user adoption strategies and provided training to over 190 users for how SharePoint 2010 can be used as Collaboration Platform for intranet/extranet.• Automated business process for many departments which includes HR, Finance, IT, Procurement, Donors, etc. using InfoPath 2010, SP Workflow and custom Nintex workflowCreated and implemented user adoption strategies and provided training to over 190 users for how SharePoint 2010 can be used as Collaboration Platform for intranet/extranet.• Designed and implemented complete Enterprise Information Architecture including new Corporate and Regional Taxonomy, nodes, terms, hierarchical Content Types, Site Columns, Metadata, Document Sets, and Views Acted as Tech lead and coordinated with off shoring team.• Provided Project management support, Acted as Testing Lead and coordination with SharePoint hosting partner. • Significantly contributed and improved 40% usability and performance of platform by implementing third party tools.