Sanal Nandakumar Email & Phone Number

Wayanad, Kerala, India

As the IT Operations Manager at Vonnue Innovations, I am at the forefront of driving operational excellence and seamless service delivery across a diverse range of sectors. My role encompasses a strategic blend of technical expertise and leadership, allowing me to champion initiatives that transform our IT landscape. • Dynamic IT Operations Leadership: Spearhead 24/7 L1 and L2 support operations, ensuring unwavering SLA compliance and swift incident resolution that enhances user satisfaction. • Innovative Cross-Functional Collaboration: Forge strong partnerships with vendors and internal teams, overseeing API and content integrations for media and tenant platforms that elevate user experiences to new heights. • Proactive Cybersecurity & Risk Management: Execute comprehensive risk assessments and deploy robust security measures, leveraging AWS Security Hub and CrowdStrike to protect our critical IT infrastructure. • Strategic Project Leadership: Drive transformative IT projects—from server-side ad integrations for OTT platforms to infrastructure enhancements for increased streaming capacity—ensuring alignment with business objectives and future growth. • Empowering Team Development & Budget Stewardship: Cultivate high-performing teams through regular appraisals and a culture of knowledge-sharing, while expertly managing IT budgets to optimize resource allocation and drive efficiency.In this pivotal role, I leverage my technical acumen, project management skills, and leadership capabilities to propel continuous improvements and foster resilient IT operations that support our global client base.

Wayanad, Kerala, India

As the Program Manager for an OTT platform development, I successfully spearheaded the project from inception to delivery, ensuring alignment with business goals and customer needs. My role involved collaborating with diverse global content providers to create a high-performance platform that meets stringent quality standards. By optimizing vendor relationships and workflows, I enhanced operational efficiency and drove continuous improvement initiatives, ensuring that all project milestones were met on time and within budget. • Directed end-to-end OTT platform development, coordinating with cross-functional teams to deliver an exceptional user experience while adhering to tight project timelines. • Managed complex vendor integrations, focusing on encoding, DRM, and CDN providers to optimize workflows and ensure SLA compliance. • Established robust AWS and Azure cloud environments, leveraging ITIL and Agile methodologies to support dynamic content needs and ensure optimal infrastructure performance. • Implemented comprehensive cybersecurity measures, including EDR and vulnerability management, to secure OTT platform infrastructure and uphold data protection across cloud systems. • Developed and led L1 and L2 technical support teams, utilizing advanced monitoring tools to maintain high service standards and facilitate proactive issue resolution.

Singapore

As a Process Analyzer Project Engineer at ExxonMobil Chemicals, I managed the entire lifecycle of process analyzer projects in manufacturing, ensuring operational efficiency and compliance with safety standards. My role involved leading technical upgrades, such as network migrations and analyzer replacements, while minimizing downtime. I enhanced process optimization through updated SOPs and improved communication strategies. Additionally, I oversaw the industrial IT infrastructure for analyzers, facilitating real-time monitoring and remote maintenance. My focus on compliance included executing Management of Change (MOC) processes and quality control measures to meet industry standards. • Managed end-to-end lifecycle of process analyzer projects, ensuring efficiency and adherence to safety standards across manufacturing processes. • Spearheaded technical upgrades such as network migrations and analyzer replacements, achieving minimal operational downtime during transitions. • Enhanced operational quality and efficiency through the implementation of updated SOPs and maintenance schedules, improving communication and collaboration. • Oversaw IT infrastructure for analyzers, including network setups for real-time monitoring and remote maintenance, ensuring optimal system performance. • Executed compliance checks (ISO, OSHA) and managed MOC processes, maintaining rigorous quality control and project adherence.Major Projects Handled: • Led the transition of ABB analyzer networks from HART to Ethernet, significantly improving data accuracy and reliability. • Upgraded legacy ABB gas chromatographs to Siemens models in the Aromatics unit, enhancing analytical capabilities. • Revamped liquid analyzers in the DM water plant within the Olefins unit, increasing precision in quality monitoring. • Supervised shutdown and startup phases, ensuring smooth transitions with minimal operational downtime.

Singapore

As a Process Analyzer Maintenance Engineer at ExxonMobil Chemicals in Singapore, I specialized in ensuring the optimal performance of process analyzer systems within the Aldehydes and Olefins manufacturing units. My role involved spearheading technical issue resolution, implementing change management processes, and driving continuous improvement initiatives. Through targeted system administration and network management, I minimized downtime and enhanced operational efficiency. My commitment to safety and compliance with Loss Prevention Standards (LPS) was instrumental in maintaining high-quality standards while adhering to industry regulations. • Spearheaded troubleshooting efforts for process analyzer systems, significantly reducing downtime and improving system reliability through targeted administration and network management. • Directed the Management of Change (MOC) processes for field and lab analyzer systems, ensuring compliance with Loss Prevention Standards (LPS) and other industry regulations. • Developed and enforced comprehensive troubleshooting guidelines and SOPs, leveraging insights from field technicians to optimize operational efficiency and facilitate continuous improvement. • Collaborated closely with cross-functional teams to enhance system performance, integrating new technologies and best practices in process management. • Conducted thorough assessments of technical issues, implementing strategic solutions that supported ExxonMobil’s commitment to operational excellence and safety.

Abu Dhabi Emirate, United Arab Emirates

As an Instrument and Analyzer Maintenance Engineer at GASCO in Abu Dhabi, I have honed my expertise in maintaining and optimizing sophisticated instrumentation and analyzer systems critical to our operations. I manage the entire lifecycle of process analyzers, ensuring their accuracy and reliability through meticulous installation, calibration, and routine maintenance. With a strong focus on Electrical and Instrumentation Engineering (EIE), I oversee the IT network and infrastructure linked to these systems, guaranteeing seamless integration with data management platforms. My commitment to upholding Environment, Health, and Safety (EHS) standards, coupled with a passion for continuous improvement, drives my efforts in enhancing operational excellence and safety within the organization. • Executed advanced diagnostics and preventive maintenance to optimize performance and reliability of electrical and instrumentation systems in industrial settings. • Led change management processes for system upgrades and calibrations, ensuring compliance with safety standards and enhancing process analyzer accuracy. • Conducted risk assessments and ensured adherence to industrial safety regulations, contributing to a robust Safety Management System. • Collaborated with cross-functional teams to integrate new technologies and improve system performance, driving operational efficiency. • Developed and enforced troubleshooting guidelines and SOPs, gathering insights from field technicians to facilitate continuous improvement initiatives.