Sana Sarwar, Mba Email & Phone Number

Dubai, AE

United Arab Emirates

• Attained high level of customer satisfaction through effective handling of inbound and outbound queries
• Ensured continuous operational flow by maintaining optimal uptimes for all technical solutions within the stores.
• Enhanced operational uniformity by securing full compliance with instashop processes across partnered stores.
• Optimized customer experience by consistently achieving on time deliveries.
• Played integral role in team’s progress and advancement through consistent support on daily tasks and projects.

Punjab, Pakistan

• Advised prospects and clients on utilizing Manaky, Inc services resulting in an increase in client retention during Covid-19 using email marketing and social media tools.
• Executed B2B sales strategies that led to the identification of new business opportunities, resulting in a 20% increase in revenue.
• Generated high-quality leads and created 3 social media campaigns, resulting in a 25% increase in brand awareness.
• Secured the first formal and legal contract with a fintech startup Seed Labs, resulting in a contract worth PKR 80,000.

Dubai

• Delivered exceptional service to customers, building brand loyalty by providing support in wayfinding, product information and purchase processing.
• Provided quick and tailored financial solutions to customers using CRM and Finnacle softwares, helped design a process to identify errors in requests and complaints reducing the overall error rate to less than 20%.
• Received recognition for outstanding performance, including being nominated as Best Representative on Radio by a customer and awarded Best Performance of the Quarter in Q1:2018 and Q4:2019.

Lahore

• Successfully collected and recovered outstanding debts from the delinquent accounts’ portfolio (US and UAE region) during the tenure.
• Conducted customer surveys and analyzed customer data to identify pain points and improve the debt recovery process, resulting in a 15% increase in customer satisfaction.
• Researched and recommended the implementation of new debt recovery technologies and practices, resulting in a 30% reduction in the time and resources required for debt recovery.

Lahore, Punjab, Pakistan

• Located and acquired new business clients with monthly revenues up to PKR2 million by utilizing internal leads, creating a network of contacts, and seeking out referrals.
• Generated PKR0.5 million in new investments in only 4 months by proactively advising customers on trading profitability and financial market outlook.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Commerce - Bcom, Accounting And Finance