Monitored and maintained flight safety standards, ensuring all loading operations adhered to regulatory and company safety guidelines. Oversaw cargo operations, implementing efficient load control procedures to optimize aircraft balance and performance. Created comprehensive load planning documents, detailing weight distribution, payload limits, and load configurations for narrow-body aircraft. Worked closely with ground handling teams, airline staff, and flight crew to coordinate accurate and timely loading operations. Determined aircraft operating mass, passenger mass limits, and load distribution. Assessed conditions affecting flights to define available payload and load distribution.

Coordinated and managed flight planning and crew scheduling operations. Implement and maintain the processes needed for meeting airline specific SLAS & SOPs. Provided support to flight dispatchers, assisting in the preparation and management of flight dispatch documentation and ensuring smooth flight operations. Assisted in obtaining necessary overflying and landing permits for flights, ensuring all regulatory requirements were met for international and domestic flights. Worked closely with engineers, ramp handlers, catering, airport planning, and management personnel. Organized catering facilities and crew accommodations based on flight schedules and requirements. Managed charter flight operations and sales, providing exceptional customer service and ensuring all operational requirements were met for charter flights.

Provided excellent customer service by assisting passengers with inquiries, resolving issues. Managed the check-in process and facilitated smooth and efficient flight boarding utilizing the Amadeus Altea Departure Control System. Handled reservation management tasks, including booking, modifications, and cancellations, using Amadeus Flight Management, to ensure passengers' travel plans were accurately processed and updated.