Customer Needs & Product Recommendations 🎯Understood customers’ needs and preferences, recommended appropriate products, and ensured their preparation met expectations.Multi-Tasking in Fast-Paced Environments ⏱️Excelled in fast-paced, time-bound environments like drive-throughs and mobile pickups, achieving a record speed-of-service of 24 seconds.Sales Boost & Promotional Campaigns 📈Boosted sales and engaged customers by executing seasonal promotional campaigns, outperforming average sales by 32.6%.Customer Relationships & Upselling 🤝Maintained rapport with regular customers and effectively upsold premium and combo products.Customer Complaint Resolution 💬Expertly handled and resolved customer complaints promptly, ensuring high levels of satisfaction, retention, and loyalty.Operational Management & Inventory Control 📦Managed operational logs and inventory through product merchandising, auditing, and overseeing the delivery and pickup of stock.

Worked under the Lead of Consumer Insights at Beats by Dre 🎧 to analyze the “resurgence of over-the-ear headphones among Gen Z.” Conducted primary data collection 🔍, correlated findings with social media trends on headphone usage, and provided actionable insights to support product development and marketing strategies.🤝 Team Collaboration: Partnered with a cohort of 100 peers to share insights and maintain a common data library, contributing to 500+ unique survey responses in just 4 weeks.📅 Project Management: Streamlined project into weekly tasks with backup plans, completing 34% ahead of schedule.📞 Multi-Channel Outreach: Achieved a 58.3% conversion rate via phone, email, and social media, surpassing survey targets by 140% for a comprehensive data set.📊 Data Insights & Presentation: Analyzed consumer preferences on headphones’ design, features, and usage patterns. Presented key findings to Beats' Global Consumer Insights Lead, influencing product development.

Team Leadership 💼Led as an account lead, coordinating a multidisciplinary team of planners, designers, and production coordinators. Reported directly to the Managing Director at an integrated marketing startup.Revenue Growth through Email Marketing 📈Crafted the tagline "We make change easy" for Central Data Systems, an IT firm, by leveraging research on corporate clients' cloud technology challenges. Executed cohesive branding and a targeted B2B strategy via email and LinkedIn, driving a 37.5% revenue increase from ₹80M to ₹110M within a year.Brand and Social Media Expansion 🚀Led the comprehensive rebranding of ‘Nandini Café Moo’ to align with consumer preferences for modern packaging and efficient service. Collaborated with the social media team to boost their following by 285% and expanded retail from 2 to 25 domestic outlets and one international location within two years.Integrated Marketing (Event & Email) 🎯Utilized secondary research and online surveys to identify pharmaceutical firms as key targets for cybersecurity solutions in India. Strategized and executed a successful industry event for JAMF India's Apple Enterprise Management, focusing on cybersecurity for CTOs and CIOs, achieving a 9.2% conversion rate supported by effective email follow-up campaigns.

Primary production coordinator working in tandem with the director for the award-winning documentary.- End-to-end management of shooting schedules, interview appointments, and footage.- Primary researcher, interviewer, and sync sound recordist.- Managed collection and cataloging of release forms and other official paperwork.

- Contributed with agility and boldness, some of the key articles for The Manipal Journal.- Interviewed and reported about prominent personalities like Siddharth Varadarajan, Kanhaiya Kumar and T.M. Krishna.- Report featured on The News Minute.