CI/CD and Automation:@ Reduced deployment times by 50% for ASP.Net and C# applications by implementing robust CI/CD pipelines with Jenkins and Azure DevOps integration.@ Automated the entire CI/CD workflow, including triggering builds on code pushes, web application builds and packaging, and deployments to production environments. This resulted in increased deployment frequency of 3x per week, significantly accelerating software delivery cycles.@ Collaborated with application teams… Show more CI/CD and Automation:@ Reduced deployment times by 50% for ASP.Net and C# applications by implementing robust CI/CD pipelines with Jenkins and Azure DevOps integration.@ Automated the entire CI/CD workflow, including triggering builds on code pushes, web application builds and packaging, and deployments to production environments. This resulted in increased deployment frequency of 3x per week, significantly accelerating software delivery cycles.@ Collaborated with application teams to drive container adoption, setting up orchestration and guiding best practices for containerization.Contact Center Technologies:@ Deployed and managed PSO and SHELL Contact Center servers for both consumer and merchant helplines, ensuring smooth call routing and efficient operations.@ Developed advanced IVR integrations with HSM, Card payment and complaint management systems, enhancing customer self-service and streamlining workflows.@ Designed and integrated SIP WEBRTC phones with agent portals, enabling real-time communication and collaboration.@ Created customized advanced reports and developed wallboards for data visualization and performance monitoring.Middleware and Web Development:@ Node.js and .Net web service development for middleware solutions.@ SIP WEBRTC phone development and integration with agent portals.Additional Skills:@ Developed Admin Portal for calls monitoring@ Wallboard development for visual data display and monitoring.@ Creation of customized advanced reports for data analysis and insights. Show less

Microservices Development and Deployment:@ Developed event-driven microservices using Java Spring Boot.@ Expertise in deploying microservices with Docker containers for portability and scalability.@ Experience using RabbitMQ for message-based communication between microservices.@ Familiarity with Consul for service discovery and configuration management.@ Knowledge of Spring Cloud Gateway for API gateway functionality.Virtualization and Infrastructure… Show more Microservices Development and Deployment:@ Developed event-driven microservices using Java Spring Boot.@ Expertise in deploying microservices with Docker containers for portability and scalability.@ Experience using RabbitMQ for message-based communication between microservices.@ Familiarity with Consul for service discovery and configuration management.@ Knowledge of Spring Cloud Gateway for API gateway functionality.Virtualization and Infrastructure Management:@ Hands-on experience with KVM/Libvirt-based virtual infrastructure deployment and management.@ Expertise in using Ansible/Ansible Tower for automating application deployment, configuration, and management tasks.Networking and Telephony:@ Solid understanding of computer network infrastructure planning and design.@ Experience designing and deploying corporate wireless LAN solutions.@ Expertise in planning and deploying IP telephony solutions based on Asterisk.@ Ability to develop advanced IVR and call recording solutions using Asterisk. Show less

@ Interactive Voice Response (IVR) Development: Built an Islamic IVR portal with multi-layered menu options and audio playback functionalities.@ Audio Management: Integrated various categories of audio content, including Quran recitations, translations, Ahadeeth, Hamd & Naat, and Scholar Bayanaat.@ Language Support: Enabled access to content in multiple languages, including Urdu, English, and other local languages.

IP PBX Deployment and Management:@ Successfully deployed IP PBX in Dreamworld Resort and Head office, likely for improved communication efficiency and scalability. @ Demonstrated expertise in integrating various communication technologies, including: PSTN lines and extensions: Used Quintum Tenor AF/AX gateways to bridge traditional phone lines with the IP PBX. @ GSM cellular network: Deployed a cellular gateway for mobile phone integration within the IP PBX system.@ Analog… Show more IP PBX Deployment and Management:@ Successfully deployed IP PBX in Dreamworld Resort and Head office, likely for improved communication efficiency and scalability. @ Demonstrated expertise in integrating various communication technologies, including: PSTN lines and extensions: Used Quintum Tenor AF/AX gateways to bridge traditional phone lines with the IP PBX. @ GSM cellular network: Deployed a cellular gateway for mobile phone integration within the IP PBX system.@ Analog extensions: Setup 80 Cisco Linksys PAP2 devices to enable compatibility with existing analog phones. Large-scale extension management:@ Successfully managed over 200 analog and digital extensions across both locations. Show less

Deployments and Services:@ Deployed and managed PAKTEL (ZONG) Call Center servers, ensuring efficient call routing and functionality.@ Deployed and maintained IVR applications for seamless customer self-service interactions.@Managed MIS and CTI servers for data reporting and integration with telephony systems.@ Built and maintained analog and IP-based call center infrastructure, utilizing Intel Dialogic CTI Blade Cards for enhanced call processing. @ Deployed and configured… Show more Deployments and Services:@ Deployed and managed PAKTEL (ZONG) Call Center servers, ensuring efficient call routing and functionality.@ Deployed and maintained IVR applications for seamless customer self-service interactions.@Managed MIS and CTI servers for data reporting and integration with telephony systems.@ Built and maintained analog and IP-based call center infrastructure, utilizing Intel Dialogic CTI Blade Cards for enhanced call processing. @ Deployed and configured AudioCodes Voice Streams Tapper devices for call recording and analysis. Show less