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Diana Sanchez Email & Phone Number
Global Service Manager
at
Cactus Wellhead
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✓ Verified Jul 2026
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Profile completeness 71%
Who is Diana Sanchez? Overview
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Diana Sanchez is listed as Global Service Manager at Cactus Wellhead, based in Tomball, Texas, United States. AeroLeads shows a matched LinkedIn profile for Diana Sanchez.
Diana Sanchez previously worked as Global Service Manager at Baker Hughes and Global Service Desk Manager at Baker Hughes.
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Cactus Wellhead
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Profile bio
About Diana Sanchez
Experienced Global IT Service Manager with over 23 years at Baker Hughes, leading digital technology initiatives and managing client services across various regions. Proven track record in delivering technology solutions to over 60,000 clients globally, overseeing large-scale IT operations, and driving continuous improvements in service delivery. Skilled in team leadership, client relationship management, and digital transformation. Seeking new opportunities to leverage my expertise in IT service management and client services in a dynamic organization.
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7 roles
Diana Sanchez work experience
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Global Service Manager
Managed a global IT support team delivering digital technology services to over 20,000 clients across LATAM, APAC, MENATI, and North America.• Spearheaded the adoption of Al-drivenBOT and automation tools, improving self-resolved incidents by 27%.• Improved operational efficiencies by 25% through process optimization and introducing cloud-based solutions.• Led cross-functional collaborations with stakeholders and business units to ensure seamless IT support.• Managed a $4M budget for the Western Hemisphere, driving cost-effective service improvements.• Achieved 50% gender diversity in the team through inclusive hiring and leadership development programs.
Oct 2022 - Nov 2024
Global Service Desk Manager
Manage WH Service Desk operations, supporting over 55,000 employees in 70 countries. Led a team of 100 analystand managers, overseeing a $4M budget, and collaborated with the EH team to manage a combined $8M budget.Improved resolution times and service metrics, winning multiple awards for innovation, including best-in-classstandards for call and web chat handling. Spearheaded the development of the IT self-help portal, recognized at theTechnoloy Fair for its value and service impact.
Nov 2019 - Nov 2024
Client Services Senior Manager For Latam
Oversaw IT service delivery for 10,000+ users across Latin America, improving service efficiency by 15%. Acted asthe key escalation point for critical incidents, ensuring minimal business disruption. Partnered with regionalleaders and global IT team to streamline processes and align services with evolving business needs.
Jan 2022 - Nov 2023
Client Services Team Lead- Field Services
Led IT desktop support operations for over 8,000 employees across multiple NAN sites, ensuringefficient service delivery and timely equipment replacements for field engineers. Drove important inremote support and implemented innovate solutions to enhance user experience,
Nov 2017 - Nov 2019
Client Serivces For Houston Area (Solv Lounge And Depot)
Manage IT support for the entire Houston area, overseeing the SOLV Lounge and Depot. Led thereplacement over 12.000 computers, facilitated onboarding for new hires, and spearheaded recyclinginitiatives. Coordinated large-scale IT projects to enhance service delivery and support operationalneeds
Feb 2015 - Nov 2017
It Helpdesk - Windows 2000 Rollout Support
Led the migration of all computes to Windows 2000 for Schlumberger, supporting both internal andexternal customers. Provided high-queality IT support and expertise throughout the migrationprocess, minimizing downtime and improving system functionality. Supported Schlumbergeremployees in troubleshooting technical issues during and after the migration, delivering and highlevel of service to minimize disruptions. Collaborated with third party vendors to ensure combabilitywith new systems, facilitating seamless integration and functionality for all users.
Jan 1999 - Oct 2001
FAQ
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What company does Diana Sanchez work for?
Diana Sanchez works for Cactus Wellhead.
What is Diana Sanchez's role at Cactus Wellhead?
Diana Sanchez is listed as Global Service Manager at Cactus Wellhead.
Where is Diana Sanchez based?
Diana Sanchez is based in Tomball, Texas, United States while working with Cactus Wellhead.
What companies has Diana Sanchez worked for?
Diana Sanchez has worked for Cactus Wellhead, Baker Hughes, and Slb.
How can I contact Diana Sanchez?
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