Enzo Sanchez Email & Phone Number

Miami, FL, US

Miami/Fort Lauderdale Area

Freelance Computer services installing IT systems, providing cost estimates, testing computers, repairing defect equipment, and upgrading software.

North Miami Beach, Florida, United States

• Provided 1st and 2nd level technical support directly for customers including training, incident & request management, inquiries, complaints, comments, as well as recording all actions/steps that were taken
• Ensure that the appropriate solution and correct standard operating procedure (SOP) is identified, communicated, and ultimately executed with the customer to successfully restore end-user services, rectify service.
• Develop plans and operational procedures to safeguard system and application files/data against accidental or unauthorized modification, destruction, or disclosure
• Monitor for, respond to, and effectively meet emergency data processing needs
• Contribute as an SME and project resource in the design, production, and the delivery of multimedia campaigns
• Provide support and assistance with production operations, systems, services, coordination, background design and progress tracking

Lakenheath, United Kingdom

• Plan for and the coordination of activities related to initial issue triage, the research and identification of investigation and resolution investigating and resolving customers' reports of technical problems with.
• Plan or conduct experimental, environmental, operational, or stress tests on models or prototypes of aircraft or aerospace systems or equipment
• Review product data and design from inspections and reports for conformance to engineering principles, customer requirements, and quality standards
• Evaluate performance reports and documentation from customers and field engineers, and inspect malfunctioning or damaged products to determine the problem