Agustin Sanchez Email & Phone Number

United States

Los Angeles County, California, United States

Greater Los Angeles Area

• Assist Patient Access managers in seven different admissions departments and serve as a liaison between the managers and the EPIC ADT/HB build teams, HB Revenue Cycle teams, Data Analytic teams, and the HID/Coding team.• Conduct monthly/daily audits on key performance improvement items for the admission’s department• Review and validate Epic updates affecting the admission’s department• Conduct thorough analysis on privacy breech incidents and prepare reports for the privacy breech analyst to review• Review and solve accounts with status discharge not billed (DNB) status before they get billed• Audit patient class updates on daily accounts and work close with case managers for confirmation of admitting patient class• Obtained Six Sigma Yellow Belt certificate

• Knowledgeable in all aspects of Lab Registration and in Main Admissions Registration areas• Perform monthly audit/productivity reports pertaining to MSPQ/Name Audits/ABN /HAR notes reports/Units of Service reports• Analyze monthly DMR report and performed coaching/counseling to under-performing employees• Provide updates to ADT system to ensure proper billing and collection can occur• Serve as the liaison between Admissions/Lab management team• Intervene/service recovery patient complaints• Delegate administrative tasks and flex employees during low census• Completed the Emerging Leader Series program and obtained Six Sigma White Belt Certification

Greater Los Angeles Area

• Prepared management reports using excel spreadsheets, assuring qualitative data.• Assisted the management team as an acting team-lead and all the duties associated.• Coordinated with the management team to ensure proper training to new hire employees in the specimen lab area and cross-train current employees in the face-to-face patient lab draw stations. • Received Employee of the Year Award in 2013

Greater Los Angeles Area

● Act as a critical team member in a fast paced working environment, ensuring excellent customer service and patient satisfaction.● Active member of “Fun Bunch” committee to develop team bonding exercises and events. ● Assisted the follow up team with backlogs and work-queue to ensure proper patient billing● Acquainted and adhere to the Health Insurance Accountability Act (HIPAA) and its policies● Obtained certification as a Certified Healthcare Access Associate (CHAA)

Berkeley, California

● Conducted residential interviews in English and Spanish ● Managed special projects independently and with little direction● Contributed to the coordination of neighborhood focus group training's

Berkeley, California

● Processed student authorizations using ICD9/ICD9CM codes ● Contacted insurance agents to verify student health insurance● Managed medical records and conducted clerical tasks

Master Of Business Administration - Mba

Business/Commerce, General

Certificate in Business Fundamentals

Bachelors Of Arts, Public Health