Agustin Sanchez Email & Phone Number

Los Angeles County, California, United States

Greater Los Angeles Area

• Assist Patient Access managers in seven different admissions departments and serve as a liaison between the managers and the EPIC ADT/HB build teams, HB Revenue Cycle teams, Data Analytic teams, and the HID/Coding team.
• Conduct monthly/daily audits on key performance improvement items for the admission’s department
• Review and validate Epic updates affecting the admission’s department
• Conduct thorough analysis on privacy breech incidents and prepare reports for the privacy breech analyst to review
• Review and solve accounts with status discharge not billed (DNB) status before they get billed
• Audit patient class updates on daily accounts and work close with case managers for confirmation of admitting patient class

• Knowledgeable in all aspects of Lab Registration and in Main Admissions Registration areas
• Perform monthly audit/productivity reports pertaining to MSPQ/Name Audits/ABN /HAR notes reports/Units of Service reports
• Analyze monthly DMR report and performed coaching/counseling to under-performing employees
• Provide updates to ADT system to ensure proper billing and collection can occur
• Serve as the liaison between Admissions/Lab management team
• Intervene/service recovery patient complaints

Greater Los Angeles Area

• Prepared management reports using excel spreadsheets, assuring qualitative data.
• Assisted the management team as an acting team-lead and all the duties associated.
• Coordinated with the management team to ensure proper training to new hire employees in the specimen lab area and cross-train current employees in the face-to-face patient lab draw stations.
• Received Employee of the Year Award in 2013

Greater Los Angeles Area

• Act as a critical team member in a fast paced working environment, ensuring excellent customer service and patient satisfaction.
• Active member of “Fun Bunch” committee to develop team bonding exercises and events.
• Assisted the follow up team with backlogs and work-queue to ensure proper patient billing
• Acquainted and adhere to the Health Insurance Accountability Act (HIPAA) and its policies
• Obtained certification as a Certified Healthcare Access Associate (CHAA)

Berkeley, California

• Conducted residential interviews in English and Spanish
• Managed special projects independently and with little direction
• Contributed to the coordination of neighborhood focus group training's

Berkeley, California

• Processed student authorizations using ICD9/ICD9CM codes
• Contacted insurance agents to verify student health insurance
• Managed medical records and conducted clerical tasks

Master Of Business Administration - Mba

Business/Commerce, General

Certificate in Business Fundamentals

Bachelors Of Arts, Public Health