Responsible for the information sistems which supports the core operation of the company. My responsibilites entails, the Helpdesk first level of support, the second level which takes apps improvements, new funtionalities and escalated incidents. Along with these support teams, we take care of the development of in-house applications manage the outsourced development teams / software factories. I am also responsible of the QA team and the PMO group.

Managed customers' proyects to migrate the on premise or from other cloud providers servers and applications to the Oracle Cloud Infraestructure.

Currently responsible for the wellness of the customers at the time of using the OCI services, following up on the customers consumption of the service by controlling and managing the work loads which are being deployed on the customers OCI on time and scope. I am creating a long term relationship with the customers becoming a trusted advisor for future deployments. Generate new opportunities based on the customers needs and following their business development.

Worked as part of a global team to monitor and validate the current OCI Datacenter regions capacity, launching new blocks and / or new sites if required based on the business operations demand and following up on the block executions to reflect the data on a global headroom report to allow the executives to get accurate information on OCI regions organic growth.

Managed the Oracle IT Latin America team and converted it from a classic PMI / waterfall methodology to an Agile framework. We set the base for this type of projects, migrated them to Initiatives and were able to add additional value to the organization with the same resources, streamlining the team, iterating and scruming according to the Agile methodology. I created several reports combining Jira and Confluence which expedited the whole Initiatives (projects) delivery. The method created for… Show more Managed the Oracle IT Latin America team and converted it from a classic PMI / waterfall methodology to an Agile framework. We set the base for this type of projects, migrated them to Initiatives and were able to add additional value to the organization with the same resources, streamlining the team, iterating and scruming according to the Agile methodology. I created several reports combining Jira and Confluence which expedited the whole Initiatives (projects) delivery. The method created for LAD was replicated globally. We have completed more than 120 Initiatives with this method including a Development Campus in Guadalajara for 1200 employees. Show less

Managed the Oracle Global IT infrastructure Latin America projects portfolio. The PMs were reporting directly to me among the region (Chile, Mexico, USA, etc.) The PMs in my group were taking on 100% of the LAD projects as well as others in the USA. I led the group, reporting directly to Oracle headquarters. We have implemented Primavera (P6) along with the resource tracking portion of it. I have also worked on process improvement. I have supervised more than 400 IT. As part of the biggest… Show more Managed the Oracle Global IT infrastructure Latin America projects portfolio. The PMs were reporting directly to me among the region (Chile, Mexico, USA, etc.) The PMs in my group were taking on 100% of the LAD projects as well as others in the USA. I led the group, reporting directly to Oracle headquarters. We have implemented Primavera (P6) along with the resource tracking portion of it. I have also worked on process improvement. I have supervised more than 400 IT. As part of the biggest achievements there were, more than 20 M&As, like Sun, Peoplesoft, Netsuite, etc, we also deployed a regional Web Proxy for Latin America, with 10G infrastructure for proxies, firewalls, WiFi Controllers, Voice Controllers also an Oracle Sao Paulo entire building. Show less

I have managed more than 200 regional & global IT projects. Direct reporting to HQ, USA. Project types: WAN (Wide Area Network) and LAN (Local Area Network) IT infrastructure, call centers, VoIP (Voice over IP) implementations, facilities (new offices, office moves, remodelings), M&As, marketing shows and data-center projects. This includes engineering team coordination, top management status reports, budget tracking, payback analysis, ROI, implementation plans, project documentation, business… Show more I have managed more than 200 regional & global IT projects. Direct reporting to HQ, USA. Project types: WAN (Wide Area Network) and LAN (Local Area Network) IT infrastructure, call centers, VoIP (Voice over IP) implementations, facilities (new offices, office moves, remodelings), M&As, marketing shows and data-center projects. This includes engineering team coordination, top management status reports, budget tracking, payback analysis, ROI, implementation plans, project documentation, business scenarios, voice & data analysis, vendors’ management. Show less

Technical support services to PC users, desktops, laptops. Suppliers’ follow up, hardware orders, hardware standards deployments. Lead of OBI (Oracle Base Image) implementation in LATAM. Installations improvement and hardware updates. Corporate software licenses admin.

Performed design, implementation, administration and maintenance of the network under Windows NT and Novell Netware, technical support to PCs running NT Workstation and Windows 95/98. Computer training courses for the staff and authorities of the school. I was poached by this school and mounted the whole network from scratch, linking the different buildings of the whole campus and maximizing the resources and network usage.

Designed, implemented, and maintained a new network under Novell Netware, provided support to PC users running Windows 95/98. Dictated training courses to the staff. Coordinated the computer department. I was responsible for a network with more than 800 users.

Design, implementation, administration and programming of administrative systems on my own using different programing languages like Fox, Clipper, C++, etc. Designed, implemented and administered of the whole necessary infrastructure to automatize a small business. My main role was to sale an integral solution to companies with limited knowledge about IT, selling the network design, the necessary servers and desktops or terminals. I also developed the required software based on the business… Show more Design, implementation, administration and programming of administrative systems on my own using different programing languages like Fox, Clipper, C++, etc. Designed, implemented and administered of the whole necessary infrastructure to automatize a small business. My main role was to sale an integral solution to companies with limited knowledge about IT, selling the network design, the necessary servers and desktops or terminals. I also developed the required software based on the business dynamics and provided maintenance of the whole scenario. Show less