Jesús Sánchez Castillo Email & Phone Number

Praga, Chequia

• Identify and develop opportunities for automation within the Customer Services scope of work. Driving optimization, efficiency and effectiveness in the order to cash process through data driven analytics and process.
• Research, brainstorms and propose the introduction of digital products, services and/or e-business platforms. Define how digital tools influences the CS business model, systems, and the manner in which the organization.
• Work closely with IT and dedicated software departments with scope to develop solutions to a variety of fairly complex problems to support the introduction of digital products, services and/or e-business platforms
• Execute changes and on-going maintenance of the digital tool sets and platforms to ensure stability and align with IT, Quality compliance procedures.
• Identify opportunities and work with stakeholders (internal/external) to develop digital tools to drive automation, adoption and the efficiency and effectiveness of the operational CS teams.
• Work with global, regional and local teams to deploy automation solutions, analytics and process optimization opportunities to the EMEA CS teams.

Praga, Chequia

• SAP: Customer order management, maintain database up to date, conduct invoice rectifications requested by customers, refunds, check stocks.
• Customer complaints handling, monitoring and follow up.
• Receiving, managing and resolving customer enquiries concerning orders, product availability and general information.
• Provide advice to clients about implants, clinic materials and surgical procedures as well as inform them about our offers.
• Maintain a professional, positive and pro-active approach and consistently project the demeanour of a team member who contribute to solutions, as well as maintain efficiency and courtesy throughout the work day.
• Cooperation with sister companies.

Vilnius

• Dealing between guests and partners in case of complaints.
• Negotiating a successful middle ground when both, guests and partners had disagreements.
• Providing effective and high quality customer service when dealing with basic and difficult inquiries by phone or email.
• Supporting colleagues and new hires.
• Keeping my team mates updates by providing weekly updates and roll outs cominucation as Change Ambassador
• Solving minor IT issues as IT Ambassador- Key takeaways:

Vilnius

• First point of contact for international guests who called our customer servicein Spanish and English.
• Resolution of basic enquires like modification or cancellations.
• Satisfy guests in their special requests.

Vilnius

• Plan and structure Spanish courses
• Provide essential materials
• Develop and issue educational content for business and private students
• Supervise classes to ensure that students are following up with the lesson and learning in a comfortable atmosphere
• Evaluate the progress of the students

Grado En Administración Y Dirección De Empresas

Licenciatura Biología

Graduado De Bachiller, Ciencias De La Salud

Education record

Estudios Básicos