Jesús Sánchez Castillo Email & Phone Number

Praga, Chequia

• Identify and develop opportunities for automation within the Customer Services scope of work. Driving optimization, efficiency and effectiveness in the order to cash process through data driven analytics and process analytics to determine opportunities to further enhance the customer experience.• Research, brainstorms and propose the introduction of digital products, services and/or e-business platforms. Define how digital tools influences the CS business model, systems, and the manner in which the organization can utilize those tools to drive efficiency and effectiveness in the operations.• Work closely with IT and dedicated software departments with scope to develop solutions to a variety of fairly complex problems to support the introduction of digital products, services and/or e-business platforms• Execute changes and on-going maintenance of the digital tool sets and platforms to ensure stability and align with IT, Quality compliance procedures.• Identify opportunities and work with stakeholders (internal/external) to develop digital tools to drive automation, adoption and the efficiency and effectiveness of the operational CS teams.• Work with global, regional and local teams to deploy automation solutions, analytics and process optimization opportunities to the EMEA CS teams.• Structured approach and autonomous working to provide on-going updates to progress and workflow solutions on developing, designing and implementing digital capability platforms, software and tools.

Praga, Chequia

• SAP: Customer order management, maintain database up to date, conduct invoice rectifications requested by customers, refunds, check stocks.• Customer complaints handling, monitoring and follow up.• Receiving, managing and resolving customer enquiries concerning orders, product availability and general information.• Provide advice to clients about implants, clinic materials and surgical procedures as well as inform them about our offers.• Maintain a professional, positive and pro-active approach and consistently project the demeanour of a team member who contribute to solutions, as well as maintain efficiency and courtesy throughout the work day. • Cooperation with sister companies.• Solving minor IT issues.

Vilnius

• Dealing between guests and partners in case of complaints.• Negotiating a successful middle ground when both, guests and partners had disagreements.• Providing effective and high quality customer service when dealing with basic and difficult inquiries by phone or email.• Supporting colleagues and new hires.• Keeping my team mates updates by providing weekly updates and roll outs cominucation as Change Ambassador• Solving minor IT issues as IT Ambassador- Key takeaways:• Improved problems resolutions• Took ownership of my work related problems and their solutions• Was top performance in my team• Was named as MVP of my team in the 2019 Town hall

Vilnius

• First point of contact for international guests who called our customer servicein Spanish and English.• Resolution of basic enquires like modification or cancellations.• Satisfy guests in their special requests.

Vilnius

• Plan and structure Spanish courses• Provide essential materials• Develop and issue educational content for business and private students• Supervise classes to ensure that students are following up with the lesson and learning in a comfortable atmosphere• Evaluate the progress of the students

Grado En Administración Y Dirección De Empresas

Licenciatura Biología

Graduado De Bachiller, Ciencias De La Salud

Education record

Estudios Básicos