Daniel Adrian Sanchez Email & Phone Number

Latin America

As the Manager of Second-Level Support teams for Finance, Retail, Hospitality, and Networking LOBs in Latin America, I lead and manage teams of engineers in Argentina, Chile, Colombia, Mexico, Peru, Puerto Rico, the Dominican Republic, and other countries.Achievements:Effectively integrated internal and external teams to ensure efficiency and service quality.Lead the process optimisation that projects an annual savings of $6.4 million for the CLA team in 2023.Saved $113,200 in 2020 by forming a Remote Resolution team during the pandemic.Reduced technical issue resolution time by 25% through the optimisation of field software installation processes, achieving savings of up to 80% in installation software.Responsibilities:- Ensure compliance with sector metrics and SLAs.- Oversee the resolution of second-level technical issues for clients throughout the region.- Collaborate with sales and service teams to ensure customer satisfaction.- Generate SharePoint for corporate software.- Create technical documentation for field engineers.- Create and teach courses for field engineers and clients.- Effective team and resource management.- Excellent interpersonal skills and ability to build strong working relationships with colleagues, partners, and clients.- Time management and prioritization skills.- Ability to work in a fast-paced environment with tight deadlines.- Innovation and critical thinking.- Technical Support to CEs helping to improve metrics.- Technical Interface with L3/Engineering.- Technical Interface with Manufacturing.- Technical Interface with Rework Center.- Technical Interface with PS.- Technical SharePoint -> OKM/MS Stream.- Technical Support to Logistic.- Technical Support Service Assumption.- Training to CEs and Customers/CITs.- Support New Products Installations.- Support Design Review Process.- Develop or improve developments or implementations of Software.

Latin America

Patagonia, Argentina

Coordinate and perform the activities involved in ATM installation, repair projects, and data network. Process optimization. Personnel supervision and ensuring compliance with agreed-upon deadlines. Identify material and human resource needs for project fulfillment. Prepare the necessary documentation for both staff and clients, ensuring task completion. Monitoring and maintenance of relevant metrics. Management of customer accounts for the company.

Virtual

Coordinate and carry out the activities involved in ATM installation, repair projects, and data network. Work process optimization. Personnel supervision and ensuring compliance with agreed-upon deadlines. Identify material and human resource needs for project fulfillment. Prepare the documentation required by both staff and clients, ensuring task completion. Control and maintenance of relevant metrics. Management of customer accounts for the company.

Córdoba, Argentina

Realizar las actividades de campo, reparación de equipos, redes y servidores. Puesta en servicio de cajeros automáticos, instalación, cableado, coordinación de tareas técnicas. Instalación de software y hardware. Configuración de pc´s, etcétera.

Cañadon Seco, Argentina

Responsabilidades Clave:Instalación y Configuración de Hardware:Serás responsable de configurar y poner en funcionamiento diversos componentes de hardware, como PC, impresoras, tarjetas de red, tarjetas de video, placas multifunción, módems, discos duros, CD-ROM, disqueteras, cables periféricos y otros elementos. Esto incluye la conexión de dispositivos, instalación de controladores y asegurarte de que funcionen de manera óptima.Mantenimiento de Hardware:Además de la instalación inicial, llevarás a cabo el mantenimiento de rutina de los equipos. Esto incluye tareas como revisar los discos duros en busca de problemas, eliminar archivos temporales, desfragmentar unidades y detectar/eliminar virus informáticos para garantizar la seguridad del sistema.Resolución de Problemas Técnicos:Serás responsable de diagnosticar y solucionar problemas técnicos relacionados con el hardware, identificar y reemplazar piezas defectuosas, resolver conflictos de hardware o software y realizar pruebas para asegurar el correcto funcionamiento del equipo.Soporte Técnico:Brindarás soporte técnico a los usuarios para resolver problemas relacionados con el hardware, ofrecer orientación sobre su uso adecuado y ayudar con el mantenimiento básico.Actualización de Hardware:Identificarás oportunidades para mejorar el rendimiento de las computadoras, recomendarás actualizaciones de hardware y te asegurarás de que los sistemas estén actualizados con la tecnología actual.Gestión de Inventario:Llevarás registros precisos de los componentes de hardware y garantizarás la disponibilidad de piezas de repuesto para resolver problemas de manera oportuna y minimizar el tiempo de inactividad.En resumen, desempeñarás un papel esencial en la instalación, configuración y mantenimiento del hardware, asegurando el funcionamiento eficiente de los sistemas informáticos. También proporcionarás soporte técnico fundamental a los usuarios y gestionarás el inventario de hardware.

Comodoro Rivadavia, Argentina

**Key Responsibilities:****Emergency Repairs:** Swiftly diagnose and repair PC issues to minimize downtime and restore functionality.**Custom Configuration:** Tailor PC setups to meet client requirements and optimize performance.**Fault Diagnosis:** Identify hardware and software issues, offering targeted solutions.**Cybersecurity:** Implement protective measures like antivirus software and firewalls.**Upgrade Recommendations:** Advise clients on hardware and software upgrades based on their needs.**Condensed Explanation:****Emergency Repairs:**Quickly diagnose and repair PC issues to reduce downtime.**Custom Configuration:**Tailor PC setups for client needs and performance.**Fault Diagnosis:**Identify and solve hardware and software issues.**Cybersecurity:**Enhance PC security with antivirus and firewalls.**Upgrade Recommendations:**Advise on hardware and software upgrades for clients.This version provides a more concise overview of the role and its responsibilities while maintaining the core information.

Ingeniería En Sistemas De La Información

Ingenieria en Sistemas

Tecnicatura En Software Libre