Sanchez Fernandez Email & Phone Number

Puchong, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

AICB certified AML/CFT Senior Compliance officer

Kuala Lumpur, Malaysia

• Senior Specialist role is a Subject Matter Expert within Consumer Risk Services.• Responsible for partnering with Team Leaders and End-to-End Vertical teams for identifying, analyzing and preventing risk from impacting the business.• Tasks involved working closely with the queue agents / Specialists and conducting QD Reviews, interacting with Risk Management, Detections and Policy on different projects, self-identified tasks, and business escalations in need of prioritization from Senior Leadership.• Drive functional area business reviews and proactively identify process/policy/KPI improvement opportunities and fraud trends with related mitigation.• Create and document complex policies, procedures and compliance requirements such as KYC, KYB, CIP etc. focused on cross-functional areas impacting CRS business goals.• Provide ongoing risk education to CRS horizontal teams and internal/external customer teams liaising with Risk Verticals and Enterprise Services functions to drive results.• Timely execution of multiple complex execution-oriented deliverables and escalations.• Expert abilities in analyzing and summarizing data to support internal/externaldecision-making.• Analytical approach to problem solving and solution, with advancedability to create process/policy requirements.• Ability to develop and deliver coaching and feedback on improvementopportunities to CRS teammates, Leaders, analyst, and senior management level.• Advanced ability to coordinate and drive cross-functional teams' execution of one ormore projects or initiatives.

Kuala Lumpur, Malaysia

• Responsible for family start up business which included first hand/ second hand automotive dealerships and sales.• Responsible for car rental business which is part of our auto service business.• Responsible for end-to-end support for all the automotive sales and after sales.• Manage deployment, administration, and support for customers and clients.• Managing minor repairs and services for variety of cars.• Responsible for setting the profit target and sales target each month and achieving it.• Responsible for managing the overall nature of the business.

Kuala Lumpur, Malaysia

. DXC Technology (Formally known as CSC)• Responsible for recommending and implementing new technical solutions for AON & AON Hewitt Client Projects as well as support for CSC Internal Staffs.• Responsible for end-to-end support of a small but complex network located in multiple locations supporting local and remote users• Manage deployment, administration, and support for corporate servers/desktops• Imaging, Sametime, Oracle Log ( Oracle 10g ), Password Reset for LAN ( BPOS, Novell, Active Directory) Racf Mainframe ( Navigator, TBA , TSO CS PRO, Emulator ) RSA SecurID • Virtual Office Support ( RSA SecurID, VPN, Black Berry Email routing & Tethering )• Outlook Client Side & OWA Troubleshooting• Lotus notes and iNotes- Configuration, editing databases, mailboxes distribution list• Troubleshooting on OCS & Lync • Troubleshoot on Citrix Vendor Application • Support on Major Incidents – Paging • Perform advanced troubleshooting and remediation tunnel issues• Monitor and clear reassigned/ kicked back tickets for the whole team. • Respond to user’s emails within a stipulated timeframe; Handled CSC Global and GBS Consulting mailbox

Diploma In Information Technology, Computer Science, Grade A

Activities and Societies: MMU Melaka Cricket Association Diploma in Information Technology Field of Study : Science & Technology.

High School Diploma, Science Stream

Activities and Societies: Cricket Association Science Association Qualification : SPM Field of Study : Science Stream Institute : SMK Sung.