- Act as project lead for annual projects for People Shared Services, including, but not limited to, audit process implementation with Finance and HR Business Partners, process mapping – international transfers, offboarding, off-cycle promotions, and reductions in force, and expanding HR Ops into Latin America- Heavily supported Workday HCM roll-out for Latin America, North America, and Canada through discovery, testing, and reconfigurations - Audit all Workday transactions and employee data for North America to maintain data integrity- Perform regular ServiceNow and HR inbox audits to ensure high-level service delivery - Led global trainings on employment checks (APAC, EMEA), RIS business process updates, and ServiceNow ticket management - Support regular reporting requirements for the EEOC, DFEH, and for internal/external audits

- Dedicated point of contact for Games’ HR Business Partners ensuring exceptional service in resolving HR-related questions and employee life-cycle transactions for over 2,500+ employees - Performed HR system (Workday, Offercopter, Sterling, ADP) audits to ensure data integrity - Reviewed and supported the implementation of new HR Systems – ServiceNow ticket management and transition from Hireright to Sterling background tracking systems

- Input and managed Workday transactions to completion for the full employee life cycle- Partnered with Payroll, IT, Global Mobility, HR Business Partners, and Talent Acquisition to support the employee onboarding, transfer, and offboarding experience utilizing HR Systems- Executed I-9 verifications within Equifax/E-Verify and conducted audits to ensure compliance - Reviewed and resolved tier 1/tier 2 employee inquiries by mail, case management, and in-person

* Effectively executed full-time, seasonal, and intern onboarding, orientation, offer letters, and background check completions for California and Las Vegas* Managed I-9 employee eligibility process ensuring compliance company wide* Coordinated companywide employee engagement /team building events, such as socials, birthday celebrations, and Christmas parties * Partnered with Manager, Talent Acquisition and successfully executed hiring process including interview scheduling, phone screening, and candidate selection; initiated new hire onboarding process and first day training*Assigned and distributed parking access card, employee building access card, and company swag * Partnered with IT to submit Jira ticket and request/ deliver appropriate employee equipment * Monitored the Insomniac HR and Recruitment email and answered all inquiries * Direct contact for all facility vendors alongside Sr. Manager, Human Resources for all safety implementations, office moves, and maintenance * Assisted with seasonal employee timekeeping and payroll audits to after all festivals * Processed all administrative claims, benefit audits, and garnishments received in the mail (including workers compensation)* Managed HR expenses on corporate card to remain under monthly budget

Onboarding Administrator:- Supported seasonal onboarding and offboarding employees for 16+ yearly festivals in California and Las Vegas - Audited and tracked new hire onboarding completion in Workday - Monitored and responded to all HR and Recruiting internal/external inquiries Receptionist:*Maintained high-level of confidentiality and security of guest data and information*Monitored, transferred, screened and directed calls to appropriate destination*Monitored all office entrances and alerted employees of their scheduled guests arrival and screened unscheduled guests *Booked conference room time slots in accordance to scheduling guidelines *Stocked and upkept all kitchen and conference areas*Utilized Qtrak when sorting and handling all packages delivered*Assisted employees with shipping and deliveries

* Sales associate at Official Coachella Boutique and Stagecoach Merchandise Booth working three consecutive weekends each year* Organized merchandise pre, post, and throughout show days * Effectively provided customer service and knowledge about art, souvenirs, and apparel for each store* Utilized Square software on iPads for registering items and cash/card transactions. * Partnered with small 8-10 person team at Coachella and large 30-40 person team for Stagecoach while assisting over thousands of guests daily-* Sales Associate for Desert Trip 2016 both weekends* Professional service to GoldenVoice owners, radio companies, and celebrity attendees guests in suites area* Organized, stocked, and designed visual merchandise in store

*Contracted to deliver high quality service by greeting and catering to VIP guests as they arrive*Prepped merchandise bags, set up check in area- table dress, signage, and merchandise*Managed Will Call list/checked in guests through Easy App on an iPad. Events included: Metallica- San Diego Petco ParkOdesza- Santa Barbara BowlLuke Bryan- Mattress AmphitheaterStan Lee's Comic Con- LA Convention centerPrimus- Fox Theater OaklandDisney Jr Dance Party- Orpheum Los Angeles

* Responsible for signing up + onboarding new driver partners, providing exceptional support for existing drivers, and staying up-to-date with Uber policies / process* Explained the benefits of driving for Uber to potential partners (Uber drivers) through in-person conversations at malls and through follow-up phone calls. * Dispelled myths and addressed uncertainties about driving for Uber* Collaborated in weekly calls with Uber’s central driver growth team to help perfect processes as they expand this initiative to new cities

* Coordinated with production team and provided consultation onset for costumes and fittings* Provided feedback on all costumes and recommend changes if required* Coordinated with wardrobe staff and assisted to design and complete costumes* Provided assistance to cutters and prepared costumes* Administered small changes and corrections in clothes as per production requirement* Maintained costumes and accessories and performed regular ironing and dry cleaning of all costumes* Ensured quality checks on all costumes prior to show and performed necessary alterations* Maintained inventory of accessories and ensured appropriate supply on stage* Maintained costume department and manage all equipments and clothes

* Coordinated with production team and provided consultation onset for fittings and photo or video shoots* Provided feedback on all fittings and recommend changes if required* Coordinated with Stylist and assisted to design and complete fittings* Provided assistance to cutters and prepared wardrobe* Analyzed requirement for all artists and prepared costumes, clothes, and wigs as required from various showrooms* Administered small changes and corrections in clothes as per production requirement* Maintained wardrobe and accessories and performed regular ironing and dry cleaning of all clothes* Ensured quality checks on all wardrobe prior to show and performed necessary alterations* Maintained inventory of jewelry and ensured appropriate supply onset* Maintained racks and managed all equipment and supplies* Performed style for wardrobe as per stylist requirement and ensured appropriate dressing* Coordinated with wardrobe stylist and handled all petty cash and maintained records of purchases

- Onboarded over 100+ Uber drivers daily through I-9 and driver document verification, app assistance, and new hire orientation- Act as primary point of contact for newly onboarded drivers in Southern California to ensure their account is operating efficiently for life cycle success- Resolved escalations for a driver's app account, insurance, payment or miscellaneous issues- Collaborated with driver and community operations teams to identify process improvements

* Reached out to tour managers of all musicians for Lights All Night to advance riders* Negotiated requested items to purchase under budget at specific locations prior to arrival* Prepared items in musician’s trailers; attended to artists and guests during New Years* Escalated any concerns or additional food/ drink requests to Artist Hospitality Manager

* Information Booth Attendant- answered direct inquiries from thousands of guests during festival events* Lost and Found Attendant- organized, logged, and returned items using internal database/ storage* ADA Access Center- checked in disabled patrons and explained guidelines and amenities* VIP Attendant- provided excellent customer experience for VIP guests

* Administrative intern for Clear Talent Group’s Dance department in Studio City, CA for their spring internship* Researched dance companies across the US for contact information, dancers, and dance style inquiries * Organized dancer data in excel spreadsheet* Scheduled and executed phone calls to dancers to remind them of auditions and let them know about upcoming auditions that might interest them* Updated shared dancer calendar to keep their schedules up to date * Updated skills, history, and personal information on dancer profiles and data worksheets using CTG’s internal data system* Assisted during CTG’s auditions with any necessary tasks or projects