As the COO at Titans Events, my primary focus is on leading and optimizing all operational and marketing aspects of our company. I am committed to delivering high-quality event experiences that capture the imagination of our participants, while fostering sustainable and profitable growth for the company.- Strategic Planning: Development and execution of operational and marketing strategies in line with the company's long-term objectives.- Team Management: Oversight of the operations, logistics, and marketing departments, ensuring efficient and effective performance.- Data Analytics: Monitoring and analyzing KPIs (Key Performance Indicators) to assess the efficacy of our campaigns and operations.- Partnership Development: Establishing and maintaining relationships with strategic partners, suppliers, and stakeholders to enhance the reach and success of our events.- Financial Management: Collaboration with the finance department on budget planning and cost optimization.- Quality Control: Implementing processes and standards to ensure excellence in the execution of each event and marketing campaign.Notable Achievements:- 30% increase in tourist participation in our events over the past year.- Implementation of new technologies that have optimized operational efficiency by 25%.- Development of marketing campaigns that have increased brand visibility by 40%.

The strategic direction of the department to integrate all innovation plans and digital strategies (social media, content, influencers, and public relations) for key accounts to boost market presence and brand value. Provide leadership to the multi-channel teams and instill a perspective to large creative pitches. Manage relationships with key accounts, suppliers, and partners. • Outlined the department structure with clear, defined, and lean processes and revenue streams. (Billings reached more than one million-dollar in a short period of time, Profitability increased by 40%, and Production cost decreased by 35%)• Drove automation efforts to facilitate internal communication, which were later adopted to maintain the operation during the pandemic emergency. • Developed creative advertising proposals and leveraged internal creative resources to develop compelling integrated campaigns for top markets. Industries served: banking, insurance, consumer goods, automotive, and real estate services, among others.• Developed Influencers Revenue stream, working process, and revenue potential.• Strengthened client relationships for long-term growth and provided superior customer service.

Brought aboard to establish the operational framework for a pioneering digital services provider. Hired and developed staff; coordinated bylaws and contractual agreements; directed financial and budget activities; implemented departmental policies, objectives, and procedures; and reviewed financial and sales reports. Clients: auto industry, product distributors, insurers, and hotels. Billings: $1.5M. Led a team of up to 30 employees. • Planned and directed activities: digital promotions, social media strategies, and projects.• Monitored businesses and agencies to ensure adherence to requirements and budgetary limits.• Assessed operations to determine needs of cost reduction and program improvement.

Started, grew, and managed business, which provided unique travel experiences to over 700 graduate students from Puerto Rico each summer. Planned events with participation of over 2,000 people. Handled all aspects of business: customer service, sales, purchasing, accounting, and employee hiring and training.• Increased business from three employees and annual sales of $25,000 to 25 employees and annual sales of $700,000 in four years.• Established business alliances with nightclubs, hotels, and transportation services.• Identified and secured partnerships with opinion leaders. • Created procedures and internal/external process to be duplicated by new employees and staff. • Established company image, marketing efforts, online/offline advertising, and social media strategies.

Hired to redesign company image including the development of new corporate image: Logo, slogan, website, document design, and presentation templates, among others.• Extended offices services through a web-based system for 24/7 support of key clients.• Increased the efficiency of communication with the clients, implementing new procedures that streamlined common tasks.• Developed and maintained effective targeted advertising efforts.• Generated leads through active networking, membership participation, and private activities.