Victoria Elena S. Email & Phone Number

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Bogotá D.C., Colombia

Implementation of solutions for issuance of national identification documents and biometric identification supported by Automated Biometric Information Systems – ABIS, International Standards. In charge of creating validation strategies, executing test plans including functional and non-functional tests, ensuring quality and compliance with requirements for customer acceptance and “Go-Live” along with accompanying the customer through the transition and adaptation process to new functionalities and solutions.Projects:- Paraguayan Ministry of Interior / National Police - Complete renewal of Paraguayan identity and travel documents (e-Passport and e-ID), full software solution for enrollment, issuance and delivery of documents, external interface integrations, training of personnel involved in the implementation/operation of the solution, and provision of digital certificates for signatures inserted into citizens identity documents.- Civil Police of the Federal District of Brasilia - Validation of the enrollment system and management requests for the issuance of identification documents for the Federal District in Brasilia.- Government of Jamaica - Validation of the management system and digitalization of civil registries.Detailed achievements:- Creation of documents listing requirements for the core component of the solution, transmitting the customer's expectations to the development team for the Paraguayan project.- Performed the validation of the core component of the solution, guaranteeing compliance with the requirements and achieving customer acceptance for the Paraguayan project.- Participated in the validation of the solution achieving its acceptance and “Go-Live” for the Brasilian project.

Bogota

Implementing, troubleshooting and supporting QoE/QoS-solutions to measure quality of mobile services and the user experience on telecommunications providers. Participated in the solution migration of HW and SW to fulfill customers’ 4G requirements.Projects:- QoS - TIGO Colombia- QoS/QoE - TIGO Bolivia- QoS/QoE - TELEFONICA Colombia- QoS - CLARO Colombia- QoE - ETBDetailed achievements:- Excellent Customer Service related to support, maintenance and troubleshooting.- Always quick to provide support to the customer during UAT and production troubleshoot providing the best and most accurate solutions.- Obtained the recognition of my colleagues and managers for managing the relationship with the customer, even in crises.

Bogotá, Colombia

Designing, implementing, troubleshooting, delivery and support to IP Voice Telephony and Contact Center solutions (Interactive Intelligence, Audiocodes, Xorcom, Yeastar, Vidyo, Yealink, Polycom, SNOM).Projects:- COLOMBINA S.A.: Migration to IP Voice Telephony in seven locations (Design, implementation and support).- EMCALI EICE ESP: Dedicated on-site support to the contact center having direct contact with the customer.

Bogotá

In charge of validating of the technical documentation necessary for the delivery of the radio link installation to CLARO Colombia during the deployment of the 4G network.

Popayan

Unisoft has a solution for schools to manage academic reports. This solution was deployed in many schools in different locations in the Department of Cauca. Participated in the installation and training of new deployments and in charge of the support and maintenance of the application for the end customer.

Ingeniera En Electrónica Y Telecomunicaciones, Telecommunications Engineering

Itil Fundation Certificate In It Service Management, It Service

Interaction Center Certified Engineer, Computer And Information Sciences And Support Services