Sanchit Joshi Email and Phone Number

Assistant Product Manager - Automated Lead Approval & User Enrichment at Indiamart (DNC- India and Foreign)As an Assistant Product Manager at Indiamart, I specialize in driving innovation and efficiency in automated lead approval and user enrichment processes. In this pivotal role, I've achieved significant milestones:Efficiency Enhancement: Successfully reduced manual intervention for generating B2B Buyleads by 50%, with plans in motion to further slash it by an impressive 90%. Leveraging innovative approaches and technology integration, I've streamlined processes to ensure maximum efficiency in lead generation.Omni-Channel Communication: Implemented WhatsApp and Text-to-Speech (TTS) solutions for omni-channel communication, augmenting our outbound call reduction strategy. By diversifying communication channels, I've enhanced reach and engagement while streamlining operations while reducing ~4M outbound calls per monthGlobal Expansion: Contributed significantly to the expansion of our international footprint by increasing the volume of foreign Buyleads by approximately 40%, elevating our global reach and fostering new business opportunities across borders.Data-Driven Lead Enrichment: Spearheaded projects to enrich Buyleads through advanced analytics and segmentation techniques. Used multiple in-house techniques and third party vendors for buylead enrichment.

Spearheaded the Manual Connect product and operations for the regional segment, managing both inbound and outbound calls in 7 regional languages.Successfully established a call center for Indiamart at Hosur, Tamil Nadu, dedicated to serving customers in four regional languages.Responsible for overseeing the CRM used by call center associates for lead approval and enrichment processes.Optimized the associate's journey on the CRM, reducing the average wrap time and increasing efficiency. This optimization resulted in a 2500 increase in calls taken by agents per day, thereby enhancing productivity.Implemented strategies to lessen the number of daily hits on the dialer server by approximately 160,000 significantly improving the overall user experience and system performance.