Sanchith Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Manage end-to-end technical service operations for Kia vehicles, ensuring timely and efficient resolution of customer issues to maintain brand reputation and customer satisfaction.• Oversee a team of skilled technicians, providing regular training and development to enhance diagnostic and repair capabilities, while fostering a customer-centric service environment.• Implement robust quality control processes and ensure strict compliance with Kia’s service protocols, improving vehicle reliability and customer retention.

Bengaluru, Karnataka, India

• Oversaw and managed a team of technicians, providing guidance, training, and mentorship to ensure optimal performance and collaboration.• Developed functional models of automotive systems to enhance technicians' understanding, facilitating effective learning and comprehension. • Innovated a proprietary diagnostic approach that helped technicians in resolving complex technical issues. • Conducted thorough pre- and post-repair quality checks and test drives, ensuring the highest standards of workmanship and safety. • Managed the warranty department, ensuring accurate documentation, processing warranty claims, and collaborating with manufacturers to facilitate seamless warranty coverage for eligible repairs. • Collaborated with cross-functional teams, including parts departments and service advisors, to facilitate efficient workflow and excellent customer service. • Engaged with customers to explain technical issues, repair options, and maintenance recommendations in a clear and customer-friendly manner.

Bengaluru, Karnataka, India

• Efficiently assigned repair tasks to technicians based on their skill sets and workload capacity, optimizing resource utilization.• Escalated critical technical problems to appropriate channels, overseeing prompt resolution and minimizing vehicle downtime.• Provided comprehensive training to technicians, enhancing their skills and knowledge in automotive diagnosis and repair.• Acted as a reliable technical resource, offering support and guidance to technicians in troubleshooting complex issues and implementing effective solutions.• Developed training materials and conducted training sessions on new technologies, ensuring technicians were up-to-date with the latest advancements in the industry.

Bengaluru, Karnataka, India

• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.• Tested newly installed equipment to determine proper functionality and compliance with regulations.• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Iti, Automobile/Automotive Mechanics Technology/Technician

Diploma Of Education, Automotive Engineering Technology/Technician