 Responsible for management of all client requirements from the point a contract is signed till the client is active on our products by supporting teams and functions that cover:• Product Development including new functionalities & capabilities, enhancements to meet client’s customization requirements, interfacing with new sources & systems and to enable metrics within the platform.• New client implementations and onboarding including project management of each implementation project… Show more  Responsible for management of all client requirements from the point a contract is signed till the client is active on our products by supporting teams and functions that cover:• Product Development including new functionalities & capabilities, enhancements to meet client’s customization requirements, interfacing with new sources & systems and to enable metrics within the platform.• New client implementations and onboarding including project management of each implementation project, understanding source data to develop interfaces, data extraction queries & jobs, configuration and customization of the platform to the client requirements, handholding through the user acceptance testing & training and ensuring adoption of the platform• Product Support & Maintenance through a Tier I and Tier II support team that covers monitoring and management of all data loads, triaging, follow ups, response and resolution of all incoming service requests and incidents• Project planning, estimating time & Resource / budget requirements, establishing deadlines, monitoring milestones, tracking project lifecycle, reporting issues that impact project progress to both client & top management• Delivery Management for all clients including ongoing governance and reporting, managing client expectations and serving as first point of escalation for all client issues and requests. Established and continuously contributing towards product development strategy & methodology in collaboration with stakeholders Helping prioritize roadmap to determine product and sprint backlogs and meet the vision and market / customer demands in a timely manner Providing solutioning support to respond to RFPs and build proposals & pricing models for prospects Managing the P&L for the Implementation, Customization & Support functions with gross margin and monthly / annual run rate targets Show less

 Led a team of technology professionals attributed with identifying development of approx. 30 technology solutions including:• Internal Operations Focused Products: RCM workflow management solution covering Accounts Receivables, Denials & Appeals Management, Rejections Management, Credit Balance Management, Cash Posting Management, Production Tracking, Case-Based Decision Support, Process Automation and Operational Metrics Reporting & Business Intelligence• Market Focused Products: RCM… Show more  Led a team of technology professionals attributed with identifying development of approx. 30 technology solutions including:• Internal Operations Focused Products: RCM workflow management solution covering Accounts Receivables, Denials & Appeals Management, Rejections Management, Credit Balance Management, Cash Posting Management, Production Tracking, Case-Based Decision Support, Process Automation and Operational Metrics Reporting & Business Intelligence• Market Focused Products: RCM descriptive analytics with centralized data warehouse and dashboards, RCM workflow including tasking up to clinics’ level and tracking & reporting Engaged in managing service horizontals of Quality Assurance and Software Support across all service lines Active member of the process excellence and strategic initiatives teams, managed the overall quality of outcomes and bottom-line improvement to result in non-linear growth Elevated business by 34% within the year 20-21 for technology services vertical Managed software services teams providing software development services to key Healthcare IT and Product organizations including an EHR & Practice Management Solution for Rehab market and a Population Health Management solution Led software support teams for Physician groups covering EHR Support, Practice Management System Support, Database Administration Support Executed turnkey project for a physician group for the development of an Enterprise Data Warehouse and Reporting solution covering data from multiple EHRs and other data sources Show less

 Engaged in Presales and Business Development activities for a key Life Sciences client with a global services footprint and key projects in North America, Europe and APAC Contributed as Single Point of Contact for Sales & Marketing and Commercial Operations segment with approx. 700 FTE deployed and annual billing of USD 29 Mn. Managed niche customized value propositions for clients & partner in commercial operations space Contributed towards strategic planning for sales and… Show more  Engaged in Presales and Business Development activities for a key Life Sciences client with a global services footprint and key projects in North America, Europe and APAC Contributed as Single Point of Contact for Sales & Marketing and Commercial Operations segment with approx. 700 FTE deployed and annual billing of USD 29 Mn. Managed niche customized value propositions for clients & partner in commercial operations space Contributed towards strategic planning for sales and mktg. as part of Core Account Strategy Team Show less

Responsible for development of all technology solutions including ideation, requirements elicitation, interacting with the engineering team for development planning and delivery, managing the quality assurance team and roll-out of the solutionsSingle Point of Contact for new product development, product enhancements & controlling product updates and changes for all Healthizen.com offerings, including enterprise business, retail business and requirements for internal… Show more Responsible for development of all technology solutions including ideation, requirements elicitation, interacting with the engineering team for development planning and delivery, managing the quality assurance team and roll-out of the solutionsSingle Point of Contact for new product development, product enhancements & controlling product updates and changes for all Healthizen.com offerings, including enterprise business, retail business and requirements for internal consumptionConceptualized, developed and launched 2 new products in a span of 8 monthsIntegrated all product offerings on a single platform enabling health care providers to seamlessly transition across the solutions and connect with the patientsRevamped Electronic Medical Records platform, patient profiling, reporting & specialty modules. Show less

Part of the core team that started the TCS – SMB unit (Now TCS iON) targeted at the Indian market developing productized solutions for Indian Manufacturing, Education and Professional Services (Real Estate & Legal) customers. Played the dual role of Business Analyst and Delivery Lead to deliver services to the SMB customers.As Delivery Lead was responsible for:Planning & delivery of hardware & software solutions for of Professional Services products.Managing the engagement for… Show more Part of the core team that started the TCS – SMB unit (Now TCS iON) targeted at the Indian market developing productized solutions for Indian Manufacturing, Education and Professional Services (Real Estate & Legal) customers. Played the dual role of Business Analyst and Delivery Lead to deliver services to the SMB customers.As Delivery Lead was responsible for:Planning & delivery of hardware & software solutions for of Professional Services products.Managing the engagement for to 2 key accounts including a legal services organization based in Mumbai and a real estate consulting organization based in Bengaluru with pan-India presence.As Business Analyst was responsible for: Requirements elicitation and coordinating with the development team for development of professional services solution Development of quality management system procedures & process as a part of the process excellence group.Worked on process mapping, designing organizational workflows and building software specifications Show less