• Manage users in Active Directory Domain Services• Experience with Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365 Administrator• Knowledge of Hyper-V and VMware environments• Monitor system and network performance and organize maintenance activities (e.g. backups)• Setup, configure and deployed work stations.• Manage NextOS Users & Call Flows• Install and manage Phase lV Temperature Monitoring System• Install and manage Gesytec PIMM Temperature Monitoring System• Maintain inventory of installed software and hardware, manage software licensing, and follow proper procedures for the disposal of electronic assets• Install network devices, AP, Routers & Switches• Maintain Office 365 services• Install Security Systems e.g. (PoE Cameras, NVR, DVR & Key Access Control)• Upkeep primary Windows 2012, 2019 & 2022 r2 Server• Maintain and upkeep the main ERP (Aspen Canopy) system and server resources• Use Helpdesk ticketing system Spiceworks• Created a new Helpdesk ticketing system for the company using Microsoft Forms, Planner & Flow• Assist with Power Platform projects• Build up organization by assisting with any new technology initiatives with a focus on end use support• Install & Repair Printers• Write up How-To's documents• Write up proposals & budgets• Worked on Microsoft Office Applications e.g. (Office, Word, PowerPoint, Excel, Forms, Planner & Power Automate)• Setup & configured VPN portal for end users• Created a new system for Hiring & Terminating employees using Microsoft Forms & Planner• Extract & create reports from the primary ERP system, Aspen Canopy, and deliver them to management• Accurately analyze and collect data for various types of business reports• Proficient in advanced knowledge of the UniFi system, including setup and configuration of server racks, UDM Pro/SE, UniFi NVR, patch panels, and switches. Skilled in backup and restoration of network systems

• Manage users in Active Directory Domain Services• Experience with Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365 Administrator• Knowledge of Hyper-V and VMware environments• Monitor system and network performance and organize maintenance activities (e.g. backups)• Setup, configure and deployed work stations.• Manage NextOS Users & Call Flows• Install and manage Phase lV Temperature Monitoring System• Install and manage Gesytec PIMM Temperature Monitoring System• Maintain inventory of installed software and hardware, manage software licensing, and follow proper procedures for the disposal of electronic assets• Install network devices, AP, Routers & Switches• Maintain Office 365 services• Install Security Systems e.g. (PoE Cameras, NVR, DVR & Key Access Control)• Upkeep primary Windows 2012, 2019 & 2022 r2 Server• Maintain and upkeep the main ERP (Aspen Canopy) system and server resources• Use Helpdesk ticketing system Spiceworks• Created a new Helpdesk ticketing system for the company using Microsoft Forms, Planner & Flow• Assist with Power Platform projects• Build up organization by assisting with any new technology initiatives with a focus on end use support• Install & Repair Printers• Write up How-To's documents• Write up proposals & budgets• Worked on Microsoft Office Applications e.g. (Office, Word, PowerPoint, Excel, Forms, Planner & Power Automate)• Setup & configured VPN portal for end users• Created a new system for Hiring & Terminating employees using Microsoft Forms & Planner• Assist with server upgrades & transfers

• Monitor system and network performance and organize maintenance activities (e.g. backups)• Organize troubleshooting, repairs, and data restoration• Maintain inventory of installed software and hardware, manage software licensing, and follow proper procedures for the disposal of electronic assets• Work together with other professionals to maintain standards and functionality• Maintain Office 365 services include Azure/AD, Intune, and ATP• Upkeep server infrastructure and assist with change over from Windows Server 2013 for active directory and file shares• Build up organization by assisting with any new technology initiatives with a focus on end user support• Support and maintain Networking & Users for a total of 5 branches across the Island of Hawaii• Setup & configured new office locations (e.g. Routers, switches, Security system & Devices)• Ran and terminated new Cat6 cables at multiple office locations• Travel to various branches across the Hawaiian Islands as necessary for system upgrades and hardware fixes.

• Travel via company's vehicle to client's home, business or work remotely via Geek Squad's Support Platform• Lead PC Field Technician for both home and business• Responsible for training and overseeing PC Field Technician• Responsible for creating and updating guidelines for PC Field Technician• Install and configuring the peripherals, components and drivers in home and in a business settings• Install software and applications to users standard• Wide knowledge of computers operating system and hardware• Make advanced repairs on units and respond to client inquiries• Provide thorough documentation of all work• Troubleshooting of personal computers and online support to customers concerning their computer problems• Configuring, Managing and Maintaining Networking Equipment• Virus Protection and Eradication• Ran network cables • Install Smart Devices e.g. (Alexa, Thermometer, Lightings, Outlets etc)• Install Security Devices e.g. (Doorbell, Cameras, Garage door controllers, Door locks & Alarm System)• Setup new work stations, network & peripheral devices for businesses• Completed site surveys on job sites• Manage work flow for big projectsAccomplishments:Promoted to Senior/Lead Field TechnicianTrained & mentored many successful Field PC TechniciansMaintained consistent metrics for nearly a decadeI was ranked in the top 10 in my district for performancesAwarded employee of the month on multiple occasions

PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.• Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content• Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed• Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone• Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs• Identifies and offers technology related, solution-based recommendations to solve customer needs