Network Support Specialist at OneWIFI Infrastructure (Pvt) Ltd, an Australian telecommunications company, specializing in customer support and troubleshooting complex network issues, particularly with Mikrotik router devices. My role involves directly engaging with customers to diagnose and resolve network challenges, delivering tailored solutions to meet their needs. Previously, I gained hands-on experience during a six-month internship as a Telecom Engineer, working with RAN installation processes, tools, and technologies. With a solid foundation in networking protocols, troubleshooting, and customer service, I am committed to providing high-quality, dependable support and continuously enhancing telecommunications services.