Jay (Sandaruwan) Gunawardane Email & Phone Number
@westbourneit.com
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Who is Jay (Sandaruwan) Gunawardane? Overview
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Jay (Sandaruwan) Gunawardane is listed as Service Delivery Lead at Aura Information Security at Aura Information Security, a company with 40 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at westbourneit.com and a matched LinkedIn profile for Jay (Sandaruwan) Gunawardane.
Jay (Sandaruwan) Gunawardane previously worked as Service Delivery Lead at Aura Information Security and Service Delivery Manager at Westbourne I.T. Global Services. Jay (Sandaruwan) Gunawardane holds Bachelor Of Science, Information Technology from Curtin University.
Email format at Aura Information Security
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AeroLeads found 1 current-domain work email signal for Jay (Sandaruwan) Gunawardane. Compare company email patterns before reaching out.
About Jay (Sandaruwan) Gunawardane
I am an experienced IT Service Management professional with over 15 years’ experience in Australia, Sri Lanka and New Zealand. I have excellent technical skills along with customer focused work ethic which has enabled me to be successful in the IT Services Industry. I have a unique way of managing my team and have an excellent rapport with the team members, the management and the customers. I have a proven track record of leadership and operational management with the right mix of technical and customer service skillsMy main focus has been providing IT managed services to customers and for the past 4 years. I have excellent troubleshooting skills and technical skills along with customer focused work ethic which has enabled me to be successful in the IT Service Industry. I am fully capable of working on my own and work in a team environment and also take charge when the situation calls for it. I am an excellent communicator with a very easy going approach and always lead by example
Listed skills include Windows Server, Troubleshooting, It Service Management, Networking, and 62 others.
Jay (Sandaruwan) Gunawardane's current company
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Jay (Sandaruwan) Gunawardane work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Support Manager - Auckland
- Senior leadership role in the company
- Responsible for the operations management in Auckland
- In charge of IT, Finance, Facilities Management, Recruitment, People Development, HR and Security functions in Auckland
- Health & Safety officer for Westbourne Auckland
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations
- Responsible for maintaining a positive team culture
Service Desk Manager
- Responsible for the IT Service Delivery in the Auckland branch
- Managed a team of 24 Service Desk Engineers, 2 Service Desk Leads, QA team, IT Trainers and On-boarding/Off-boarding team, Reporting and Scheduling analysts
- Recruitment and management of employees
- Point of escalation for all queries
- Make sure the Auckland operations are in line with client expectations
- Provide reports for monthly operational review
Service Desk Team Lead
- Manage a team of 13 direct reports and over 50 indirect reports on a daily basis
- Provide IT managed services to the client and ensuring the service is within the SLA
- Managing the team and ensuring the positive team culture is maintained
- Interview and recruit new employees
- Provide on call assistance
- Point of escalation for all queries
Team Lead
- Managing a team of 7 direct reports and 35 indirect reports on a daily basis
- Provide IT managed services to the clients and ensuring the service is within the SLA
- Dealing with customers on a daily basis and making sure the service provided, exceeds customer expectations
- Troubleshoot customer issues
- Provide on-call support and handle escalations
- Provide monthly reports to the management
Systems Engineer
Support Engineer
- Was based in the Police Head Quarters ensuring the smooth operation of Western Australian Police Emergency Response system and the CAD terminals installed in Police cars
- Maintain and administer Windows 2008/2003 Servers
- Support and maintain the HP Nonstop Himalaya Servers in Western Australian Police Head Quarters
- Provide technical support and advice
- Responsible for troubleshooting network issues
- Provide support to CAD (Computer Aided Dispatch) application in government and public safety agencies
It Systems Administrator
- Maintain all of the system and IT infrastructure
- Troubleshoot all user issues and network issues
- Provide technical support and advice
- Forward planning and decision making
- Develop and manage the company website
- Provide training to end users
Help Desk Technician
- Provide Level 1 technical support to all clients
- Monthly visits to client sites to ensure the site is maintained properly
- Manage and maintain the company website
- Client website development
- Provide training to clients
Airfreight Cartage Coordinator
Operations Team Leader
Colleagues at Aura Information Security
Other employees you can reach at aurainfosec.com. View company contacts for 40 employees →
Jordan Smith
Colleague at Aura Information SecurityWellington, New Zealand, New Zealand
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YD
Yogesh Deshpande
Colleague at Aura Information SecurityAuckland, Auckland, New Zealand, New Zealand
View →
NE
Nelson Echer
Colleague at Aura Information SecurityAuckland, Auckland, New Zealand, New Zealand
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DW
Daniel Winkels
Colleague at Aura Information SecurityWellington, New Zealand, New Zealand
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RK
Robinsha Kaileswaran
Colleague at Aura Information SecurityAuckland, Auckland, New Zealand, New Zealand
View →
DU
Daniel Underhay
Colleague at Aura Information SecurityMelbourne, Victoria, Australia, Australia
View →
KH
Kate Han
Colleague at Aura Information SecurityAuckland, Auckland, New Zealand, New Zealand
View →
TE
Tom Edwards
Colleague at Aura Information SecurityWellington, New Zealand, New Zealand
View →
NC
Nathan Cobbald
Colleague at Aura Information SecurityNew Zealand, New Zealand
View →
PS
Patrick Sharp
Colleague at Aura Information SecurityWellington, Wellington, New Zealand, New Zealand
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Jay (Sandaruwan) Gunawardane education
Bachelor Of Science, Information Technology
Education record
Advanced Diploma, Information Technology
G.C.E. (Advanced Level), Mathematics
Education record
Education record
Frequently asked questions about Jay (Sandaruwan) Gunawardane
Quick answers generated from the profile data available on this page.
What company does Jay (Sandaruwan) Gunawardane work for?
Jay (Sandaruwan) Gunawardane works for Aura Information Security.
What is Jay (Sandaruwan) Gunawardane's role at Aura Information Security?
Jay (Sandaruwan) Gunawardane is listed as Service Delivery Lead at Aura Information Security at Aura Information Security.
What is Jay (Sandaruwan) Gunawardane's email address?
AeroLeads has found 1 work email signal at @westbourneit.com for Jay (Sandaruwan) Gunawardane at Aura Information Security.
Where is Jay (Sandaruwan) Gunawardane based?
Jay (Sandaruwan) Gunawardane is based in Sydney, New South Wales, Australia while working with Aura Information Security.
What companies has Jay (Sandaruwan) Gunawardane worked for?
Jay (Sandaruwan) Gunawardane has worked for Aura Information Security, Westbourne I.T. Global Services, Tetran Pty Limited Now Part Of Moqdigital, Motorola Solutions, and Kounis Metal Industries Pty Ltd.
Who are Jay (Sandaruwan) Gunawardane's colleagues at Aura Information Security?
Jay (Sandaruwan) Gunawardane's colleagues at Aura Information Security include Jordan Smith, Yogesh Deshpande, Nelson Echer, Daniel Winkels, and Robinsha Kaileswaran.
How can I contact Jay (Sandaruwan) Gunawardane?
You can use AeroLeads to view verified contact signals for Jay (Sandaruwan) Gunawardane at Aura Information Security, including work email, phone, and LinkedIn data when available.
What schools did Jay (Sandaruwan) Gunawardane attend?
Jay (Sandaruwan) Gunawardane holds Bachelor Of Science, Information Technology from Curtin University.
What skills is Jay (Sandaruwan) Gunawardane known for?
Jay (Sandaruwan) Gunawardane is listed with skills including Windows Server, Troubleshooting, It Service Management, Networking, Technical Support, Microsoft Technologies, Microsoft Exchange, and Team Leadership.
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