Dynamic and results-oriented professional with over 10 years of comprehensive experience in Customer Service Management, Operations Management, Training & Development, and Sales across diverse sectors. Proven expertise in enhancing customer satisfaction and operational efficiency through strategic client service initiatives and effective team leadership. Client Relationship Management, Sales & Collections, Resources Management, Risk & Control Management, and Team Management across Energy, Utilities, Technology and Travel industries in India and New Zealand.I am driven by the constant desire to enhance service level efficiencies of processes/departments, and initiate continuous improvements through effective operations management, execution of strategies, monitoring of SLAs & KPIs (service level agreements & key performance indicators), and standardization of operating procedures.Furthermore, I prioritize fostering a culture where teams feel valued, included in the direction of the company’s ultimate goals/objectives, and excited to deliver excellent services.Specialties:Operations Management ♦ Process Management ♦ Strategic Planning & Implementation ♦ SLA & KPI Management ♦ Client Servicing ♦ Continuous Process Improvement ♦ Escalations Management ♦ MIS Reporting & Documentation ♦ Resource Management ♦ Team Management & Leadership