Sandee L. Email & Phone Number

San Mateo County, California, United States

-Took charge of enhancing customer experience while overseeing onboarding of up to 10 new customers per week. -Supplied high-quality service to 25 to 50 customers and 15 to 20 technicians each day, rapidly solving Nexkey 24/7 technical issues.-Guaranteed compliance with service level agreements and company procedures while coordinating appointments with a network of nationwide service partners.-Improved troubleshooting efficiency by delivering proactive tech support to clients by phone and email.-Solved customer complaints in a courteous and professional manner, sourcing creative approaches to resolve issues.-Updated several talking points to assist customers on how to make sure the internet was in line of sight to minimize issues with hardware use.

San Francisco Bay Area

-Boosted client loyalty by offering detailed support while working for an e-commerce restaurant delivery service start-up. -Strengthened customer satisfaction by providing in-depth assistance with Cheetah app installation, inquiries regarding delivery timeframes, accounting/billing issues, and technical inquires on app features.-Supported conversion from using Restaurant Depot inventory to new Cheetah inventory throughout opening of company’s own processing center, guiding customers on price differences and quality of food, restaurant and catering supplies.-Contributed to team’s efforts in handling 250-500 calls daily, building strong client relationships.

San Francisco Bay Area

-Provides excellent organizational skills, attention to detail, andability to effectively interact with others.-Excellent oral and written communication skills.-Provides superb telephone customer service.-Performs other related duties and special projects as needed

San Francisco Bay Area

-Delivered an exceptional level of service while assisting customers with wedding card suites or samples, how to set up a personalized -Minted website, as well as holidays cards and specialty gifts. Augmented productivity by preserving an orderly workflow according to set priorities. - Maximized client satisfaction by swiftly addressing special requests and answering questions.- Capitalized on communication abilities to secure positive relationships and rapidly solve issues.

Working for the leading technology-enabled vacation rental companyproviding advanced homeowner management. Utilizing Salesforce,Escapia and Google Drive.-Categorizing homeowners based on their expectations and developed a corresponding management plan to meet the homeowners' goals.-Working with the Revenue Management Team to maximize the homeowners' income through financial algorithms and analysis-Partnering with Field Operations, Listing Creations, and Vendors to prepare the homeowners property for rental set up

San Francisco Bay Area

Working for a global hospitality property management company, providingtechnical support to incoming guests, property owners, and vendors, usingSlack and Zendesk to provide holistic solutions.-Top Performer at Pillow for solved C.O. Tickets-Maintained 90% Profit Margin for Classic Properties-Dispatched vendors for property maintenance-Maintained 4.8/5 for average vendor cleaner ratings-Collaborated with the Sales and Product to ensure retention

San Mateo County, California, United States

-Phone and online client support for the holiday season-Collaborated with the design team for customer orders-Maintained accounts through Salesforce and Zendesk-Point of contact for shipping details and scheduling

San Francisco Bay Area

-Researched and analyzed account data to effectively resolve multiple types of complex accounting issues-Proficient in counseling clients about financial accounts, products, and services-Consistently met goals under tight deadlines without compromising quality-Leveraged opportunities to cross-sell credit union products including the credit union mobile app,, investment services, and auto and real estate loans.

Certificate, Information Technology

Technical Support Fundamentals

Human Resource Management, Human Resources Management/Personnel Administration, General

Bachelor Of Arts, Labor Studies

Activities and Societies: Dean's Honor List in Fall 2008