As a Co-Founder, I wore multiple hats and self-learnt a lot of new things in different domains. • Product Management- Built a SaaS and Marketplace app.- Successfully onboarded 120K+ Freelancers.- SPOC for Marketing and Sales Team for Product Training.• Marketing Research- Performed Qualitative and Quantitative surveys to build and test the hypotheses.- Led the Focus Group discussions with over 300+ Users collectively.• Product Marketing- Conducted… Show more As a Co-Founder, I wore multiple hats and self-learnt a lot of new things in different domains. • Product Management- Built a SaaS and Marketplace app.- Successfully onboarded 120K+ Freelancers.- SPOC for Marketing and Sales Team for Product Training.• Marketing Research- Performed Qualitative and Quantitative surveys to build and test the hypotheses.- Led the Focus Group discussions with over 300+ Users collectively.• Product Marketing- Conducted Empathy Map Workshop to understand the customer deeply.- Build Go-To-Market Strategies.- Successfully managed performance marketing campaigns.- Chalked down the strategy for Product Explainer Videos and other Marketing collaterals.- A/B Testing using product analytics.- Customer Acquisition and Activation- Identifying the acquisition channels.- Finalizing the Marketing Strategy and Marketing Plan.• Finance Ops & Investor Relations- Tracking the company's finance.- Finding out the potential investors and Investment Bankers to raise capital.- Drafting the Pitch Deck and Reports.- Extracting and representing the data required asked by the potential investors after the pitch.- Competitor and Industry Analysis. Show less

 Driving the Critical incidents to restore the services as quickly as possible. Driving the resolution of Critical incidents within specified SLA (Service Level Agreements)/ OLA (Operational Level Agreements). Escalate incidents at risk of breaching SLA/OLA. Producing management information, including KPIs and reports. Monitoring the effectiveness of incident management and making recommendation for improvement. Reviewing and auditing the process. Ensure that all… Show more  Driving the Critical incidents to restore the services as quickly as possible. Driving the resolution of Critical incidents within specified SLA (Service Level Agreements)/ OLA (Operational Level Agreements). Escalate incidents at risk of breaching SLA/OLA. Producing management information, including KPIs and reports. Monitoring the effectiveness of incident management and making recommendation for improvement. Reviewing and auditing the process. Ensure that all teams follow incident management process for every incident. Initiation of Problem Process for problems identified by Incident Management. Responsible for day to day operational performance and service assurance. Managing a team of 20 resources of different domains (RAN, NSS, VAS, IN and TXN). SPOC for CAB meetings. Ensuring KPI/SLA fulfilment related to Network Surveillance, Fault Management and 1st Level of events taking place of the network. Interface to Field Operations & Maintenance, 2nd Level Assurance, Internal and External Customer. Setting up monthly performance review Meetings with Internal Customers. Planning for and ensuring team members’ competence enhancement. Ensuring high motivation level of team resources Attrition Management Show less