MSME Secured and Unsecured Collections for Gujarat & Madhya pradeshExceeded the Collections targets consistently and transitioned the business to a profit center by implementing collections strategies in alignment with the business goals and managing the portfolios efficientlyCall Centre: Early buckets being managed by outsourced Call Centres; Driving targets, Governance, etc.MIS & Analytics: Reporting, allocation management, target setting, budgeting, loss planning, New strategic initiatives , new projects , etcMitigated risks by plugging in the operational loopholes and implemented revised processes that resulted in minimizing delinquencies, establishing a Compliant & System Adherent framework and growth in profit opportunitiesSuccessfully executed the strategy to ensure Provisions and Recoveries budget for the portfolios are handled optimally Played a key role in resolving major escalations, ensuring speedy resolution of legal litigations by way of negotiation and coordination with the key authorities, and personal visitsControlled administrative costs and in-house expenses by spearheading initiatives like Skip Tracing, and Bureau Based Recovery for attaining the desired business outcomes and reducing overall collection costs