Sandeep Dabarera Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

• As a Technical Support professional, I assisted over 5000 clients in the US, UK, and Canada, resolving computer issues and seamlessly integrating peripherals.
• In Incident Handling, I swiftly resolved technical problems, minimizing disruptions and maintaining a 99% uptime for critical systems.
• In Vendor Coordination, I collaborated with vendors to troubleshoot more than 20 complex issues.
• My expertise lies in managing the ServiceNow system for IT issue escalations, optimizing network infrastructure, and overseeing Active Directory for 5000+ users.

Sri Lanka

• I coordinated 4 projects, overseeing project supervision, interior design, and construction.
• We achieved a 30% reduction in project delays by ensuring timely completion of milestones with significantly improved project execution.
• Collaborating with two cross-functional teams streamlined project execution, resulting in a 50% improvement in efficiency.
• I produced 8 engaging 3D walk-through videos for project presentations, enhancing client engagement during reviews.
• Regular project monitoring and updates to senior management sped up decision-making, ensuring successful completions, smooth handovers, and a 40% boost in client satisfaction.

Gampaha, Western Province, Sri Lanka

• Efficient Layouts: Optimize the 50+ arrangement of furniture, fixtures, and circulation paths to maximize usable space.
• Traffic Flow: 10+ designs for ease of movement by assessing clear pathways, minimizing obstacles, and ensuring smooth transitions between zones.
• Furniture Placement: Measure the balance between aesthetics and functionality. Consider the “golden ratio” for furniture placement
• Natural Light: Use daylighting (e.g., windows, reflective surfaces) to boost well-being and save energy.
• Social Media Reach: Boosted customer base by 150% through posts and videos. Track likes, shares, comments, follower growth, and conversion rates to measure impact.

Colombo District, Western, Sri Lanka

• Site Supervision Hours: spent over 1000 hours supervising the construction site during the finishing phase, monitoring progress, ensuring safety, and coordinating with teams.
• Quality Inspections: You conducted Interior quality inspections during the project. These inspections helped identify defects and ensure that the building met specifications.
• Defect Resolution Rate: Out of the defects identified, you successfully resolved 90% within the expected time frame. This showcases your efficiency in maintaining quality standards.
• High-Rise Building Expertise with 50+ floor building projects hands on experience
• Coordination Meetings: Attended 10+ meetings with architects, contractors, and stakeholders.

Western, Sri Lanka

Bachelor Of Science (Hons), Civil Engineering, General

Physical Sciences, General English-A | Combined Mathematics-A | Physics-C | Chemistry-C

Prize Winner (2008) With Honors For Writing & Spoken English.