As the visionary behind ShubhKey, I leverage over 20 years of experience in IT services and enterprise solutions to lead our team with unparalleled expertise. My extensive background in project management and diverse domains has been crucial in our mission to transform businesses through innovative technology.

• As a member of the management team, I am responsible for establishing competitive software strategies, requirements, execution translating those into a detailed delivery plan.• Responsible for implementing our long-term projects and product vision and plan, aligning resources, and delivery with ambitious business growth and diversification, while improving cost-effectiveness.• Work closely with the global teams & India leadership and scale the offshore business unit.• Drive the technology strategy & direction as part of the company's core leadership team.• Lead the business group and is responsible for on-time, high quality and within budget delivery.• Represent and create an impact in clients, global and senior management discussions / meetings / presentations. • Day-to-day interaction and work with clients and global stakeholders.• Plan to define technical paths to success, provide transparent direction for the team, and ensure technology decisions support corporate strategies.• Recruit, motivate, mentor, and lead a high-calibre team. • Manage and develop people and competencies that are required for future growth with specific emphasis on building top talent for key leadership positions and tracking succession depth for all key positions.• Provide line management for all direct reports, complete annual reviews, and conduct performance management for the team.

• Lead ISO process management framework as head.• Implement Agile Methodolgy as head.• Manages the day-to-day operational and technical aspects of multiple or large scale projects.• Oversees managers working on client engagements within practice.• Reviews high-level deliverable across projects.• Implements engagement review and quality assurance procedures in accordance with defined methodology to ensure profitable and successful execution of service/software engagements as measured by organization goals and customer satisfaction.• Minimizes organizations exposure to risk across multiple projects.• Manages scope and mitigates risk across projects.• Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects.• Addresses elevated billing issues when they arise.• Reviews evaluations within practice for consistency.• Mentors leads through formal channels.• Assesses training needs and selects training tools for team members.• Manages the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.• Recognizes areas for internal improvement and develops plans for implementation.• Lends expertise to internal teams and task forces.• Reviews the status reports of team members across projects and addresses issues as appropriate.• Complies with and enforces standard policies and procedures.

Documented counts and sorted finished work to promote easy access for shipping or additional processing.Built strong relationships with customers through positive attitude and attentive response.Mentored and guided employees to foster proper completion of assigned duties.Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.Optimized customer support by establishing collaborative service environment.Initiated timely response to emails, voicemails and written correspondence.Established open and professional relationships with team members to achieve quick resolutions for various issues.Cross-trained and provided back up for customer service managers.Implemented new working processes to deliver multiple improvements.Coordinated weekly meetings for internal and external groups.Participated in cross-functional team-building activities.