•Maintaining a high level of Business Operations evidenced by Monthly Heath Check and KPI’s•Working as Risk Champion for the First Level Defense•Validating OKRs (Objective & Key results), Key Parameters Indicators (TAT / Accuracy), Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), Service Level Document (SLD) / Statement of work (SOW) across the team by implementing appropriate controls & performing monthly validation

Assignments Handled:Nov’09 – Mar’13 UK Transfer Agency Since Mar’13 EMEA IAS OperationsResponsibilities:LOB:- EMEA Institutional Accounting Services / Client Accounting & Reporting Services•Working across sites like Manchester, London and Breda (Netherlands)•Leading & mentoring 5 TL’s and 30 team members••Assuring achievement of all KPIs•Administering new migrations and ensuring that transformation process go smoothly without any issues•Ensuring that all regulatory requirements are followed properly•Looking after processes on a regular basis and taking corrective action when required•Devising and driving continuing re-engineering programmers to maximize efficiency, effectiveness and productivity of the operational areas •Handling implementation & management of Performance Management Programme and associated development planning initiatives•Tracking best practices and sharing the same with the team•Preparing and validating various daily, weekly and Monthly MIS reports•Validating incentive pay-outs•Identifying all the risk areas in process and proper controls and ensuring that they all are in placeAccomplishments:•Successfully completed various LEAN projects:LOB:-Transfer Agency•Leading & mentoring 6 TL’s and 65 team members•Supervised 4 teams i.e. Reconciliations (Cash & Stock), Register Servicing, Quality Control and Cash teams.•Ensured that all FSA regulatory requirements are followed properly•Maintained relations with the client contact and ensured that their needs are met•Assured that all clients’ complaints are handled efficiently•Handled updation and testing of Business Recovery Plans in accordance with corporate standards•Skilfully administered IOC Mentoring Program please provide details •Provided logistics support & cross functional co-ordination to other department within TA Pune business.

Responsibilities:•Supervised a team •Defined various feature of products along with operational flows (Online and Offline) e.g. Account opening, Transactions Processing, Cash Reconciliation, Settlement, Commission Calculation, etc.•Finalized various agreements and SLA with various AMCs/Registrars and Distributors including operational procedures and TAT•Provided assistance to management in various procedures for compliance, data management and other internal control•Created various test cases for testing•Assisted IT Team in development of software•Served as Part of Product Support TeamOther Assignment:Title: Development of Websites for buying & selling of Mutual Funds in Indian Market Role:•Served as Business Analyst and developed two sites which helped in selling mutual funds in Indian market it included•Interacted with 4 RNTs in India (CAMS , KARVY, Franklin Templeton & Deutsche Investor Services) and developed entire platform including backend system•Worked closely with IT Team and flight to Malaysia & Singapore to give input to the Technology Team •Performed entire UATHighlight:•Successfully launched first website iFast financial.com after 6 month of assignment and just after 3 month of the same was able to launch funsupermart.com prior to this there was not even a single website to buy and sell everything that is available in the market Accomplishment:•Efficiently migrated processes from Singapore and Malaysia and conducted successful UAT for the same•Successfully implemented online and offline distribution platform for Mutual Fund in India

•Efficiently prepared and maintained KPI Sheet, Issue Tracker and Timesheet for the vertical•Served as an active member of Automation team and developed two main daily MIS reporting sheet for the region•Skilfully formulated various macros for process improvement

Responsibilities:•Supervised 3 fund Groups consisting of 11 team member•Accountable for calculating and sending NAV to more than 170 funds to NASDAQ & transfer agents •Performed various activities to find out whether cap stock, expense and Income are posted correctly or not•Run various checks to find test price and final NAV are calculated correctly •Responsible for tying up corporate action•Created and maintained operational manuals

Title: Payment RecoveryClient:A large US Bank - Washington MutualPeriod:Sep’06 – Feb’07Role: SupervisorResponsibilities:Responsibilities:•Served as Offshore Supervisor for Payment Recovery Team•Supervised 2 teams including FC Payment Recovery Team with 7 members & Agency Payment Recovery Team with 3 members•Accountable for work allocation and daily balancing of team •Managed team activities, planned targets daily and monthly work & targets for them •Created and maintained operational manuals•Reported client on daily/ weekly work and delivered presentations on the same •Checked and audited performance of each team member•Presented operational reports to onshore counterpartsTitle: Cash and Client ServicesClient:A large German Bank - Detuche Bank, Bangalore Period:Sep’05 – Aug’06Role: Sr. AnalystResponsibilities:•Prepared daily receipts, payment sheet & journals for Detuche Bank Sydney branch. •Performed daily cash reconciliation relating to trading activities•Cleared receipts and payment on behalf of the bank thought Austraclear and Autobahn•Dealt with daily FX in SFE•Managed team activities, planned daily targets and monitored deadlines using checklistsTitle: HRIS under Defined Contribution, PuneClient:A large US Custodian Bank’s – Mellon BankPeriod:Jul'04 – Aug'05Role: Process AnalystResponsibilities:•Looked after processing of:•Daily / Weekly / monthly payroll activities•Loan Repayment for the participants coming under 401(K) plan•Loan pay-off for the participants coming under 401(K) plan•Rollover forms for the participants•Prepared funding sheets for various clients•Updated Static Data for the participants