Head of Operations @ Zepto | Hospitality and Retail ExpertHead of Operations @ Zepto | Retail Operations, E-commerce, Business ReportingScaling and Optimizing Cafe Chain Operations with ZeptoWith over two decades of experience in the food and beverages industry, I am the Head of Operations at Zepto, a fast-growing cafe chain across India. I lead the expansion and optimization of the business, overseeing operations, sales, catering, and menu costing for over 300 outlets.My core competencies include hospitality, retail operations, e-commerce, and business reporting. I have successfully launched and scaled Adibuja, an online platform for organic and hydroponic produce, as well as Yellow Tie Hospitality, a franchise management company for international cuisines. I am passionate about creating innovative and customer-centric solutions that deliver value and satisfaction.