Sandeep Gonchigar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Participate in daily scrum, sprint planning, sprint review, and sprint retrospective, look ahead and backlog refinement meetings to understand the requirements, estimate the stories, plan upcoming sprints, discuss what went wrong in previous sprint and how that can be improved for next sprint.Implemented LDAP integrations to pull users and groups from 5+ different Windows domains.Automation of an excel bulk upload using catalog item, import set and scheduled job. Thus relieved 2… Show more Participate in daily scrum, sprint planning, sprint review, and sprint retrospective, look ahead and backlog refinement meetings to understand the requirements, estimate the stories, plan upcoming sprints, discuss what went wrong in previous sprint and how that can be improved for next sprint.Implemented LDAP integrations to pull users and groups from 5+ different Windows domains.Automation of an excel bulk upload using catalog item, import set and scheduled job. Thus relieved 2 dedicated resources from tedious manual process of validating excel data and creating records one by one in the system.Proposed customer to come out of the comfort zone of traditional scripting like workflows, business rules etc. and start using the latest technologies like flow designer and IntegrationHub.To set an example to the team, implemented dozens of catalog items using the flows and created multiple custom actions to meet the organizational needs. Also implemented couple of REST integrations using Integrationhub.Worked on the complex enhancement projects for Portals that required complete revamp.Implemented highly customized Change and Release Management Modules. Show less

Toronto, Canada Area

• Participation in meetings with BAs and customers to gather requirement and work on solution design.• Participation in sprint plans for the smooth functioning of development, testing and Production deployment.• Point of contact to immediately respond and resolve Priority 1 and 2 issues.• Training and Supporting off-shore team in their day to day activities.• Implemented ServiceNow BarCode scanning which helps client to auto-retire not in use assets saving time and… Show more • Participation in meetings with BAs and customers to gather requirement and work on solution design.• Participation in sprint plans for the smooth functioning of development, testing and Production deployment.• Point of contact to immediately respond and resolve Priority 1 and 2 issues.• Training and Supporting off-shore team in their day to day activities.• Implemented ServiceNow BarCode scanning which helps client to auto-retire not in use assets saving time and money.• Implemented Event management integrating with monitoring tools like SCOM, Nagios and New Relic.• Built orchestration to automate the process of adding users to the software groups in the domain controller, eliminating the manual efforts.• Integration with more than 10 vendors for the bi-directional exchange of incidents, problems, changes, service requests, CIs, etc.• Built a service portal to maximize the end user experience.• Built scheduled imports for users, groups, assets, Cis, etc. in Servicenow for various feeds involving imports from various sources and vendors using jdbc, various file formats like xls, csv,txt.• Built a utility in Servicenow to export reports to the mid-server for integration with Sharepoint/Workday directory/ftp/third-party vendors.• Prepared guidelines and best practice documents for the team to follow. Show less

Bengaluru Area, India

• Trained the team members on ServiceNow and guide them in their day-to-day work as they were all new to tool.• Implementation of ServiceNow core modules like Incident Management, Problem Management, Change Management, Knowledge management, Release Management, Configuration Management, Service Catalog, Asset management, etc. along with their workflows and email notifications.• As a team configured around 3000 catalog items in 2 languages (English and Japanese) and built more than 35… Show more • Trained the team members on ServiceNow and guide them in their day-to-day work as they were all new to tool.• Implementation of ServiceNow core modules like Incident Management, Problem Management, Change Management, Knowledge management, Release Management, Configuration Management, Service Catalog, Asset management, etc. along with their workflows and email notifications.• As a team configured around 3000 catalog items in 2 languages (English and Japanese) and built more than 35 workflows for these catalog items.• Built email notifications for catalog items in 2 languages (English and Japanese) and inbound actions to handle the user replies. Show less

Bengaluru Area, India

• It was a transition project. ServiceNow was already implemented by client, the objective was to visit client location (Netherlands) for 6 months, learn quickly the tool by exploring myself, independently work on any assignments given by client and parallelly train the off-shore team, gain client confidence to transit the project from client to vendor.• Prepare documents on configurations, integrations and portals as we learn them.• Day to day activities of fixing the ServiceNow… Show more • It was a transition project. ServiceNow was already implemented by client, the objective was to visit client location (Netherlands) for 6 months, learn quickly the tool by exploring myself, independently work on any assignments given by client and parallelly train the off-shore team, gain client confidence to transit the project from client to vendor.• Prepare documents on configurations, integrations and portals as we learn them.• Day to day activities of fixing the ServiceNow related issues as part of incidents and working on enhancements and new requirements as part of Change requests.• Maintain and support two service portals – one for Service Desk and other for end users by constantly fixing the issues and building new features. Show less

Chennai Area, India

• It was a migration project. The objective of the project was to migrate from one Service Management tool called HPSD to other called ServiceNow.• Understanding HPSD and ServiceNow tools.• Gathering requirements for ServiceNow tool from HPSD tool by going through HPSD modules and integrations.• Prepared requirement and design documents.• Migrated business data e.g. CMDB, users, groups, etc. from HPSD to ServiceNow.• Understanding the existing implementations e.g. Business… Show more • It was a migration project. The objective of the project was to migrate from one Service Management tool called HPSD to other called ServiceNow.• Understanding HPSD and ServiceNow tools.• Gathering requirements for ServiceNow tool from HPSD tool by going through HPSD modules and integrations.• Prepared requirement and design documents.• Migrated business data e.g. CMDB, users, groups, etc. from HPSD to ServiceNow.• Understanding the existing implementations e.g. Business rules, UI rules, etc. and business-to-business integrations in HPSD, then build them in ServiceNow.• Prepared Implementation documents and test cases. Show less