Skill:- Clustering, High Availability & Disaster Recovery- Replication- Excellent Customer Service skills- Problem solving & analytical- Troubleshooting across Windows Server Operating System (2016, 2012, 2008, 2003), Linux (RHEL v7), VMware & Hyper-V virtualization setup, TCP & UDP networking protocols, SAN/NFS Storage Infrastructure, enterprise tier applications (MS SQL, Oracle, IIS, MS Exchange, Enterprise Vault and others).- Process improvement- Experience with AWS & Azure cloud infrastructure- Product Beta testing

Skill:- Clustering, High Availability & Disaster Recovery- Replication- Excellent Customer Service skills- Problem solving & analytical- Troubleshooting across Windows Server Operating System (2012, 2008, 2003), Linux (RHEL v7), VMware & Hyper-V virtualization setup, TCP & UDP networking protocols, Storage/SAN setup, enterprise tier applications (MS SQL, Oracle, IIS, MS Exchange, Enterprise Vault and others).- Process improvement- Product Beta testing

Technical Skills:- Server Operating systems: Windows 2008, 2003, 2000, NT- Desktop Operating systems: Windows XP, Windows Vista, Windows 7, macOS X- Networking: Cisco 3560 & 4500 series switches, HP Procurve 2620 series switches- Firewall & other security: Cisco ASA 5520 (Firewall & site-to-site VPN), Cisco IronPort S160 (Web & Email security)- Storage: HP SAN & NAS Storage- Server Hardware: HP Proliant Servers (DL380, DL580) , HP Blade Servers (BL25p, BL35p, BL200c & BL600c)- Database: Microsoft SQL Server 2005, 2008- Infrastructure Services: Active Directory, DHCP, DNS, Group Policy Management, File Sharing, Print Sharing, Terminal Server, IIS Web Server- Virtualization: VMware vSphere, VMware vCenter, Citrix Access Gateway, Citrix NetScaler- Scripting: VB script and Powershell- Messaging: Microsoft Exchange Server 2007- Backup software: HP Dataprotect, CA arcserve- Antivirus: Trend Micro OfficeScan- Objective Enterprise Content Management System- ITIL v3 FoundationProjects- Technical lead for infraEnterprise Information Technology Service Management (ITSM) system.- Domain and Exchange migration- Server and Network equipment upgrade

Technical Skills• Desktop hardware: HP, IBM, Dell• Operating system: Windows XP, Windows 2000• Applications: Microsoft Office 2000/XP/2003, Lotus Notes• Server side: Active Directory, File Server, Print Server, Exchange 2003• Networking: HP, Brocade, Novell, Cisco• Backup: Veritas BackupExec, Compaq backupRoles and Responsibilities• Providing 1st & 2nd level phone and desktop support. • Providing support for calls related to Computer Hardware, Operating System (Win XP & Win 2000), Microsoft applications (Office 2000, XP & 2003), Active Directory, Lotus Notes, Novell, Network Issues and other in-house applications. • Managing email accounts hosted on Windows 2003 Exchange Servers. • Maintaining Cisco local area network. • Roll-Out of new computer machines in the department.• Regular data backups using Veritas and Compaq backup systems