Sandeep Kaur Email & Phone Number

As a Fraud Prevention Agent, I have one year of experience working in the customer service industry, specializing in fraud prevention for Bell Canada at Nordia. In this role, I monitor transactions, identify and investigate suspicious activities, and implement strategies to prevent fraudulent behavior. My responsibilities include:Transaction Monitoring: Continuously reviewing financial transactions to spot unusual or suspicious activities.Fraud Detection and Investigation: Using advanced tools and techniques to identify potential fraud, conducting thorough investigations, gathering evidence, and determining the legitimacy of flagged transactions.Customer Interaction: Communicating with customers to verify transactions, provide information on fraud prevention, and address concerns related to suspicious activities.Reporting and Collaboration: Documenting and reporting findings, providing detailed analyses and recommendations, and working with cross-functional teams to develop and implement fraud prevention strategies.During my tenure at Nordia, I have successfully identified and prevented numerous fraudulent activities, contributing to the overall security and trust of our customers. My background in customer service and my strong analytical and communication skills have been instrumental in my success as a Fraud Prevention Agent. I am committed to staying updated on the latest fraud trends and continuously improving my skills to better serve and protect customers.