• In JIRA, create new issues to monitor tasks, bugs, and features, while also managing their progression by adjusting status, priority, and attributes as they advance through development stages.• In Postman, creating and configuring API requests through diverse HTTP methods (GET, POST, PUT, DELETE, etc.), while also employing data-driven testing by utilizing CSV or JSON files to parameterize API requests, allowing for execution with varying data sets.• Using Kibana to view data activity logs.• Presently working as Application Support and Production Support.• Monitoring jobs and handling logs.• Working as Level 1 and Level 2 Support to monitoring UNIX and Database.

• Co-ordinate with the L1 team and end user to understand and fix issues.• Co-ordinate with the business team to understand the functionality.• Creating a Dashboard for weekly call review.• Strong knowledge of SQL statements. Control & Data Retrieval.• Helping to team members with their issues.• Resolving the escalations as per priority and providing solutions to customers.• Updating DATABASE, the information related to customer's services i.e internet speed, Bandwidth, address.

• Control & Data Retrieval• Helping to team members in there issues• worked as Application Support and Production Support• Monitoring jobs and handling logs• Working as Level 1 and Level 2 Support to monitoring UNIX and Database• Checking files, directory permissions and Creating files, directories• Providing proper solution to Remedy tickets and managing SLA• Create and execute SQL queries to update the customer database• Resolving the escalations as per priority and providing solutions to customer• Updating DATABASE, the information related to customer's services i.e internet speed, Bandwidth, address.

• Working on a Logistics project that is responsible for handling Packages and courier items.• Handling Queries related to bills etc• Supporting the team and looking after their queries• Performing Weekend maintenance activities as per the instructions• Responsible for providing cross-training to other teams.