Sandeep Kottukkal Pushpan Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Supporting Crown Internal Applications related to Casino, Hotel and Restaurant. Supporting Internal Crown Employees based in Perth, Melbourne and Sydney.

Bangaon Area, India

In this role, I supported the Internal Business/Finance Applications Globally and handled Incident, Change and Knowledge Management. I also coordinated with other teams such as the Development teams in issue resolution, identification of recurring problems and escalation for permanent fix to the Problem Management Record. Furthermore, I monitored and resolved job failures, as well as issues related to Disc space, failover and rebooting Servers. I assumed a lead role in team management and mentored and trained new employees and conducted onboarding processes.For this role, I received various awards and commendations including certificate for completing Level I and Level II certification for application support, agent of the quarter award, agent of the month for outstanding performance among others.Major Projects:• HP Financial Services• Lenel OnGuard• Hewlett Packard Service Bus (HPSB)• Smart Buy (Ariba 9r1) Indirect Procurement• BIRD (Basic Image Retrieval and Documentation)

Bengaluru Area, India

As a Quality Analyst, I was responsible for monitoring and auditing the performance of internal staff in adherence to KPIs and performance targets. I conducted training and management processes of new staff, as well as the ongoing education of existing staff. I also developed and performed test plans, test cases, test scripts and test reports on multiple projects of varying scale, utilising comprehensive business requirements, functional documentation and processes. In addition, I interacted with various resources and teams for business development initiatives, resolved IT concerns and provided active solutions to new and existing issues. I also conducted regular software audits, managed user experience documents and completed professional education to keep abreast of contemporary issues and trends in IT.

Bengaluru Area, India

In this role, I was responsible for resolving issues for various systems including operating systems, intrinsic HP technologies, Antivirus and communication tools. I took ownership of customer issues reported and seeing problems through to resolution for HP services and applications. Naturally, I undertook research, diagnoses, troubleshooting and identification of solutions to resolve various system issues. I adhered to the standard procedures for proper escalation of unresolved and complex issues to the appropriate internal teams. I engaged with clients and provided guidance through a series of actions and targeted questions to arrive to a resolution. I also followed up with clients to make sure all computer systems were functioning properly after troubleshooting. For my performance, I received a promotion to Level 2 Support in 2009.

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services

Bachelor Of Computer Application, Computer Science

Diploma In Computer Science & Engineering