More than 15 years of experiance in ITESCurrently working with Gallagher company since Sep 22 till date09 Yrs experience with Capita IT services company 02 Yrs experience with Mphasis an HP Company 06 Yrs experiance with Infosys BPO , Pune01 Year with Infosys Technologies Ltd.Experience in Product Support, Customer service (Technical Support), SCM and Order Management, in various industry verticalsDomain and Vertical Experience:•Customer service US and UK client (Voice)•Order management (Quote to Cash)•Service Contract ManagementSpecialtiesAreas of ExpertiseCustomer Service, Program & Project ManagementBusiness Development / TransitionsStrong orientation towards Employee Satisfaction & People management skills.Track record for meeting Project Expectations & Deadlines.Business re-engineeringExceptional Collaborator, able to Bridge Company & Client/ Customer Interests.Firsthand experience in management of Quality Initiatives.Six Sigma Yellow Belt certifiedTeam Coach / Process Specialist / SMEInfosys BPOPublic Company; INFY; Outsourcing/Offshoring industryJune 2004 – Mar 2010 (5 years 8 months)Over 5 years of experience in Customer service, SCM and Order Management, in various industry verticals.Proficiently leaded a team in Process Operations.Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.Worked with Infosys Technologies Ltd as Call Centre ExecutiveMar 2003 – Jun 2004 (1year and 3 months)