Sandeep Kumar Email & Phone Number

•Offering 17 years of experience in cultivating positive rapport and nurturing relationships by offering services beyond expectations in Tractor/Engine R&D, Service HO, Export Service, Domestic After-sales Service. Spare Parts.•Skilled in managing operations involving resource planning, materials planning, in-process inspection, team building, and coordination with internal departments & external customers.•Proficient in managing service operations with focus on implementing policies and procedures, monitoring post-sale service operations, customer complaint management, failure diagnosis, warranty claim monitoring and ensuring customer satisfaction & business retention. •Gained extensive exposure & experience in International business wrt. Export Service, Sales, Spare Parts, Implement.•Impressive skills in managing entire service operations along with implementation of various techniques for improving the process operations along with cost-effectiveness.•Gained extensive exposure for spares parts & inventory management, engineering & operations; managing operations wrt quality service & timely completion of the projects.•Experience gained in R&D with exposure of Engine Testing, Validation etc. •Excellence in ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels.•An enterprising leader with strong empathy, communication, problem-solving & interpersonal skills.Core Competencies After-Sales Service/Operations, Product Support/Development, Export-Service & Spare