Operations Managers oversee operational activities at every level of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule. Responsible for overseeing the day-to-day operations of the canteen, including ordering supplies, preparing food, and serving customers. They may also be responsible for managing staff, controlling budgets, and ensuring compliance with food safety and health regulations.

Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures.

The Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assists in sending guest messages or faxes.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsPrepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Checks group department, fit and ensure switchboard makes appropriate wake up calls.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business centre, cashier, concierge and bell captain during they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Authorises charges to be made for late departures and/or compliments on them.Promotes and maintains good public relations.Motivates and maintains good staff relations.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.Follows up in credit check report, liaise with credit manager.To responsible for front office operation during the absence of Front Office Manager (HO).To discuss all matters that needed to follow up with the next shift Reception Manager.Assigns and Approves Duty roster for all Front desk staffs.

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Typical duties and responsibilities of a travel executive include: independent handling of travel help desk; handling international/domestic ticketing, hotel booking/guest house for personnel on tour; co-ordination with internal employees as well as vendors; arrangements for seminars, training . arrange airport transfers .book a car for local use or outstation . arrange sightseeing for guest according his/her time scheduled.