-Agile Expertise: Actively participates in daily stand-up meetings to ensure streamlined communication and collaboration within the team, leveraging experience in Agile methodology.-Requirements Analysis: Analyzes current business needs, distinguishing between needs and wants to identify gaps between business requirements and standard application functionality.-CRM Optimization: Reviews and streamlines the existing CRM system to ensure accurate adoption metrics reporting.-License Management: Implements efficient license management strategies by deactivating users when necessary, ensuring optimal resource allocation.-User Access Control: Creates user roles and profiles, providing robust security controls and shared settings to enhance data protection and access management.-Data Maintenance: Proactively maintains profiles, roles, and standard objects such as user accounts, contacts, leads, campaigns, dashboards, and reports for seamless system functionality.

-Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. -Use professional concepts and company objectives to resolve complicated issues in creative and effective ways.-Network with key contacts outside my own area of expertise.

-Perform extensive front-line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality -Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance) -Experience working with a CRM system (preferably Salesforce, Microsoft Dynamics 365)-Documenting customer interactions in Salesforce-Communicate daily with the Technical Team, Specialists, and Leadership to report support issues, bugs, important user concerns, customer sentiment, and product feedback -Take part in interesting and challenging support-related projects that will allow me to utilize my unique skill set and make an impact on our team-Breaking down complex concepts into day-to-day terminology to help customers of all technical proficiencies

-Focused on providing expertise and support for our customers to help them achieve successful deployment of MathWorks products.-Assisting engineers and scientists with deploying MathWorks products in a variety of different environments, configurations on cloud platforms☁️(Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters.-Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, subscription inquiries, and carrying customer’s voice to internal teams to drive the business forward.-Coordinate and perform major software upgrades with minimal downtime.-Work with highly skilled subject matter experts in a follow-the-sun on-call rotation-Participate in product BETA programs & product testing events organized by the product development teams.-Remain informed on improvements in supported products.-Develop, train, and mentor teammates-Assist in the fundamental development and maintenance of knowledge base quality.-Influence product management and product development to make improvements.-Actively contribute towards knowledge base articles – creation, validation, or making any amends, etc.

-Working from a standard protocol and utilizing documented processes.-Successfully resolve moderate to complex technical issues (related to hardware and software) from incoming proactive notification systems.-Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options.-Experience in customer-facing roles either remote or face to face.-Knowledge in case management processes as well as case logging systems and obligation systems.

-Cellular Network traffic monitoring and coordinating with the sales and marketing team to improve network traffic along with revenue.-Handling day-to-day review and tech review.-Installation and commissioning of Huawei Base transceiver station.-Solve technical problems regarding Base Station Controller, Base transceiver station.-Monitoring Optical Fiber Media and breakdown.-Solve communication and analytical problems and maintaining a good relationship with Infra Provider, Owner, and Technician.-Taking effective actions for resolving Power issues on Sites like DG fault, Power Plant Fault.-Monitoring quality of Radiofrequency and Microwave.