Sandeep Mohan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

● Managing and leadingend-to-end employee onboarding and off boarding process including sourcing, screening, conducting interviews, recruiting,conductingemployee orientation sessions and Managing exit interviews● Developing and implementing effective recruitment strategies, conducting job analysis and creating accurate job descriptions and specifications to attract and hire qualified candidates.● Liaising with all department heads for effective communication of operational plans and information for smooth flow of operations in the organization and to identify staffing needs for ensure timely fulfillment● Developing and implementing employee engagement programs to foster a positive work environment andProviding guidance and support to employees on HR policies, procedures, and employment-related matters.● Developing and updating HR policies and procedures in line with local labor laws and best practices.● Administering compensation and benefits programs, including salary reviews, performance evaluations, and employee benefits enrollment.● Managing employee relations and acted as a point of contact for employee grievances, addressing concerns, and resolving conflicts in a timely and fair manner● Reviewing payroll& oversee budgeting, reporting, planning auditing etc.● Reconciling and overlooking the overall income with cash flow reports & expected income report.● Ensuring compliance with legal requirements and maintaining employee records and documentation.● Overseeing general office administration, including facilities management, office supplies, and equipment.

Dubai, United Arab Emirates

● Coordinating activities of HR and Admin team, distributing resources and personnel effectively across organization to meet HR needs Coordinate day to day operations of the HR functions & Duties ● Developing, implementing and reviewing operational policies and procedures ● Completing human resource operational requirements by scheduling and assigning employees ● Coordinate day to day operations of the HR functions & Duties• Compile and update employee records (hard and soft copies)● Process documentation and prepare reports relating to personal activities (staffing, recruitment, training, performance- evaluations etc.)● Deal with employee requests regarding human resources issues, rules and regulations● Making important decisions in company policies and strategic planning• Building alliances and partnerships with other organizations.● Helping in promoting the company culture that encourages top performance and high morale.● Working with the board of directors to determine the values and mission & plan for short and long-term goals.● Support worker communication with the management team.● Preparing regular reports on expenses and office budgets● Maintaining and updating company databases● Organizing a filing system for important and confidential company documents● Answering queries by employees and clients● Updating office policies as needed● Maintaining a company calendar and schedule appointments● Ensuring the renewal of trade license, tenancy contract, employee visas and all other office related licenses

Sharjah, United Arab Emirates

● Balancing and reconciling daily financial transactions, including room revenue, cash and credit card payments.● Prepare and distribute reports summarizing the hotel's financial activities during the night shift.● Address any discrepancies or errors identified during the audit process.● Manage the overnight operations of the front desk, ensuring smooth check-in and check-out processes for guests.● Assist guests with inquiries, requests, and complaints during the night shift.● Maintain a safe and secure environment for guests and staff ● Supervise the night shift team, including front desk agents and overnight staff members.● Verifies if all rebates have proper explanations and approvals● Verifies room rate variance report & ensure all supporting documents are attached with.● Ensure the highest standards of hotel security by conducting night patrols and security checks and promptly reporting irregularities to relevant department for immediate resolution● Ensure to carry out the routine tasks as per checklist on a daily basis and all discrepancies shall be notified to the concerned ● Checks the lost posting folio and transfers the charges if any to the correct folio & Checks occupancy ● Checks expected arrivals and departures and ensure payment is received against cash/direct payment & any city ledger charges should have the approved contract/ LPO copy● Verifies all charge slips and paid out vouchers● Ensure all C/L charges should attach with all relevant supporting documents● Surprise cash spot check for Receptionist and F&B cash floats.● Credit card folios and purchase slips are signed by the guest and tallies with each other

Dubai, United Arab Emirates

● Supervised and coordinated front desk operations, ensuring smooth and efficient guest check-in and check-out processes.● Trained and mentored front desk staff, providing guidance on standard operating procedures, customer service, and hotel policies.● Managed guest reservations, ensuring accurate and timely bookings, modifications, and cancellations.● Handled guest inquiries, requests, and complaints, promptly resolving issues to ensure guest satisfaction.● Maintained a professional and welcoming atmosphere at the front desk, greeting guests, and providing them with necessary information and assistance.● Managed and resolved billing discrepancies and discrepancies in guest accounts, maintaining financial accuracy.● Collaborated with other hotel departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction.● Monitored the availability of rooms and ensured optimal occupancy levels, maximizing revenue for the hotel.● Posts room charges and taxes to the guest accounts● Processes guest charges voucher and credit card vouchers.● Post charges to the guest accounts that have not been posted or were incurred on the night shift.● Assessing all charges posted from the POS Software and reached the correct guest folios and sending police report in Arabic and English● Conducted nightly audits to verify the accuracy of guest accounts, room rates, and charges.● Monitors the current status of coupon, discount, and other promotional programs.● Evaluating that all transactions performed at the front desk are supported by documentary evidence and signatures and they have been correctly posted and allocated in to PMS system.● Balance the day’s charges, making corrections as necessary.

Bachelor Of Arts (B.A.), Political Science

Certified Hr Manager (Chrm), Human Resources Management/Personnel Administration, General

Approved by KHDA

Certificate Of Continuing Professional Development In Hr Management (Chrp), Human Resources Management/Personnel Administration, General

CPD London

Certified Professional In Hotel And Hospitality Management, Hotel/Motel Administration/Management

Approved By Ministry Of Education UAE