• Complete Incident Management of Production and UAT issues across the board for BI Applications• Served as the key contact for assigned applications. Stayed current with all application upgrades and enhancements.• Worked with vendors and internal technical teams to resolve issues, install and test upgrades and maintain Windows/Linux based server applications• Monitor Server and Application availability and performance information• Established job automation using scripts and other tools• Managed Incident/Problem tickets (ServiceNow) promptly and within established SLAs• Ensures the efficient operation of Windows and Linux Servers• Participated in root cause analysis of recurring issues of the server crash and report to the business user for further investigation• Track space and usage on our systems to diagnose and triage alerts• Handled users, groups and folders.• Troubleshooting BI infrastructure and report based issues reported by end Users/Clients.• Administered, maintained & monitored tasks for Informatica, QlikView, and SAP BO environments.. Customized shell scripting for integrity of team infrastructure• Acted as brand ambassador between the business and the various projects teams involving Application

• LTE customers traffic policy enabling and maintaining packages, monitoring traffic optimization in sandvine• Using Zabbix tool for adding servers monitoring through graphs and managing their performances basis to determine alarms at saturation point.• Support of Customer Care escalated issues by ticket and phone resolution is required daily. • Hands on experience: Cisco Switch, Ciena Switch, MRV Router OS900 , Cisco Router and SMTS• Maintain and support operation of Fixed Wireless (WiMax), Satellite and VoIP devices • Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner. • Update NMS, Cacti, Weathermaps during network upgrades, decommission and new networks builds• Provide resolutions for escalated issues through ticket and by phone with customer support within defined SLAs • Responsible for Tier 3 technical support issues, software and hardware implementation, network operation, and day-to-day management of the network infrastructure• Engage vendors and escalate, to affect timely incident resolution and change execution.• Managing DHCP leases, logs from DHCP server

• Worked as a Customer DataWarehouse (CDW/ETL) support team member • Hands on experience with transformations like Expression, Aggregator, Stored Procedure, Lookup, Filter, Joiner, Rank, Router, Sequence generator and Update Strategy• Responsible for support and maintenance for the ETL (Extract, Transform and Load) processes using Informatica PowerCenter• Creating and Deleting users/groups and assigning permissions to the files or its group and also performed Access Control List which provide individual privileges to specific user or group • Scheduling jobs and system diagnose tools are allowed to run automatically using CRONJOB • Prepare status/dashboard report to depict the status of both prod and non-prod environments