Providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner. Assisting in the day-to-day operation of the automatic ticket gates, ensuring customer security. Inspecting and issuing tickets. Addressing customer needs during times of service disruption.

Executive Assistant to Axel Mayser, Head of Global Real Estate at Allianz, offering comprehensive management support services. Proficient in virtual executive assistance, adept at scheduling appointments, maintaining calendar events, and sending reminders. Developed a portfolio for the Ops Team and established an extensive database of past and current clients while actively pursuing potential customers. Skilled in creating and formatting documents using Word, Excel, and PowerPoint with excellent MS Office proficiency.Key Contributions:Integral role in the day-to-day organization of the manager's schedule, providing valuable support to senior staff members and collaborating closely with the leadership team. Competent in Concur expense management and maintaining high standards of written and verbal communication. Orchestrated internal and client-facing lunches and dinners, showcasing a customer-centric approach. Demonstrated ability to thrive in a fast-paced environment, remaining detail-oriented and promptly resolving issues.Extensive experience in high-volume administration, including systems/database administration. Proficient in multitasking, organizing, and prioritizing workloads to meet stringent deadlines. Expertise in arranging and coordinating internal and external meetings, including setting agendas, minute-taking, and following up on action logs with stakeholders. Managed mailbox for the COO and provided PA/EA support to the Global Head, handling day-to-day tasks, including diary and inbox management, as well as maintaining financial and KPI spreadsheets. Collaborated with and supported other senior leaders as needed, demonstrating the ability to effectively manage key stakeholders.

Execute check-in and check-out procedures efficiently. Administer online and phone reservations with precision. Educate customers on payment methods, verifying credit card data as needed. Record guest information, including contact details and stay dates. Greet guests upon arrival, allocate rooms, and furnish information on hotel facilities, room availability, rates, and amenities. Address client complaints promptly and professionally. Collaborate with housekeeping staff to ensure rooms meet guest expectations in terms of cleanliness, orderliness, and amenities. Confirm group reservations and coordinate personalized services for VIP customers and event attendees, such as wedding guests. Actively promote additional facilities and services when appropriate. Maintain accurate and up-to-date records of bookings and payments.

Manages and safeguards project site operation funds, preparing fund requests for the branch office. Generates payment slips for daily cash expenses and enters them into the ERP system. Inputs supplier payment requests and advances in the ERP, along with other necessary documents for bank transfer requests to the branch office. Records clearing of advance payments in the ERP system. Monitors payment updates, maintaining copies of transfer advice and distributing them to relevant departments. Establishes and maintains an organized filing system for suppliers and transactions, encompassing both soft and hard copy files. Compiles a monthly report detailing cash expenditures and end-of-month cash balances. Executes asset transfers, retirements, and other transactions within the ERP system. Manages salary input in the ERP, prepares essential documents, and submits requests to the branch office for bank uploading. Ensures authorized expenditures adhere to agreements and Company policy. Assumes responsibilities as an office manager, overseeing office supply inventory. Handles Manpower Transfer/Exit procedures, JRO preparation, Daily Manpower updating, ERP updating, Manpower MIS Reports, Incident report preparation, Contract renewals, and Biometric attendance reports. Prepares and follows up on daily and monthly reports with suppliers. Facilitates payroll processing, addressing queries, managing holiday requests, and performing other administrative duties.

Our project was about handling the overall accounting works of an American Based Mortgage Loan firm, American Servicing & Recovery Group. I could go through the various processes like Wire Transfer, Vendor Reconciliation, etc. Ability to work flexibly and respond to changing work priorities in a fast-paced environment. Communicate verbally and in writing with a range of internal and external stakeholders and produce confidential and sensitive correspondence.

Account sourcing, Sale of Bank Cards, Lead Generation, Customer Service, etc. Open and close client files consistent with standard procedures, including online money laundering checks and assisting with any manual money laundering and risk management checks. General document management such as requesting and logging deeds coming in and out of the firm. Ability to take direction, instructions, and feedback positively. Responsible for processing credit card requests within the scope of Bank premises.