- Brand Creation- Analysis and Planning- Social Media Marketing Strategy- Social Media Content Management- SEO Strategy- SEM/Google Shopping- Post Creation- Email Marketing- Website creation and management- Data Generation & Collation- Data Management & Study- Data Mining

- Deliver customized and personalized training across multiple industries in Customer Service - Consult medium and small scale companies on Training Needs - Develop and modify training modules to best match the industry - Conduct Post-training analysis and feedback processes

• Managing customers home insurance policies.• Updating insurance information• Sending payments to the insurance companies• Switches between B2B and B2CAdditional responsibilities• Making calls to insurance companies to check if payments have been processed• Checking and updating teams stats on day to day basis• Floor walking to help new joiners.

• Developing content for trainings in various fields like retail, customer service, IT and health and safety• Training participants based on the subjects mentioned above.

Helping customers resolve Hardware and Software related issues- Hard core hands on experience on trouble shooting hardware issues- Ensuring technical issues are resolved- Provide the highest standards of customer experience- Meeting and exceeding the targets put forth Own process for managingnew product updates and launches on the Dell Web Store.- Support product launches on the web store including content, imagery,pricing, etc.- Contribute to web store related promotional campaign activities designedto increase sales.- Work closely with customer care call center to keep them of current on allnew product launches.- Collaborate with IT on feature and functionality improvements to the webstore.- Answer customer inquiries that have been escalated to the Web StoreOperations team from Customer Care.- Own the process for onboarding third-party vendor software

• Helping end users connect to the internet in over 16 states in the US• Guiding and enhancing customers knowledge of the internet of all age groups• Setting up end users new to the provider and existing computers to connect to the internet • Educating customers on using new age email services (MS outlook, outlook express, Windows mail etc.)• Informing customers about new technology available to enhance their experience of the internet• Making sure a connection problem is fixed on time• Checking and running signal tests regarding slow speeds, sync no surf and no sync issues• Making sure a problem is fixed on the first contact in limited time with complete satisfaction of the end user.

• To provide accurate information on customer accounts• Errorless processing within provided time limits• Addressing and resolving issues based on suitable options • Resolving and gaining trust through giving option based on self-innovated style To save money, To make money and Save timePIB (Personal Internet Banking)• Helping end users to register and log on to the organisations internet banking• Educating customer on how to be self-efficient in managing their accounts • Helping resolve connection issues • Providing help on making transfers to different institutions keeping security in mind• Helping customers make payments using the online bill pay service• Keeping track of payment issues and resolving concerns of due date payments

• Provided superior services based on internet service subscriptions• Provided services on account usage and resolve billing issues• Advised suitable products based on usage and requirements• Troubleshooting technical and connection issues • Promptly advising do it yourself tips to resolve future problems with internet and computer• Been awarded and recognised for providing best in class service repeatedly