Sandeep Pathak Email & Phone Number

Plano, Texas, United States

• Driving E2E process Service Delivery, Major Incident, Problem Management, Change Management, Continuous improvement, Customer Satisfaction/Voice of the costumer for the project.
• Driving the continual improvement efforts by collaborating with multiple technical teams, business, vendors and clients.
• Identifying potential use cases for automation and self-heal and driving these use cases following agile practice, to improve the project performance.

Hyderabad, Telangana, India

Drive and manage the command center operations, development Team and Scrum Teams, identify use cases and drive the use cases for automation.

Hyderabad Area, India

Leading ITIL cross functional team, creating & publishing Service Level Reports

Hyderabad Area, India

Responsible for Driving ITIL Service Management processes like Incident, problem, change and Capacity Management for multiple clients.

Hyderabad Area, India

Driving and Leading the Microsoft Global Application Support Team by coordinating with application support team, application owners & Microsoft Management. Driving Incident and Service Level Management process

Hyderabad Area, India

Responsible for scheduling agendas for the Colruyt Group employees, assigning tickets to right team, coordinating with Project managers from Europe and India to schedule their meetings and Asset Management- Tracking and updating the movement of the assets

Master Of Business Administration (Mba), Others

Bachelor'S Degree

High School