Main Responsibilities: • Monitoring the VSS Systems Avigilon and ACS Systems Genetec in client site.- Technical support -Access control and CCTV system for Global sites ((Monitoring, Testing, and commissioning & troubleshooting of the Access Control system (Genetec & Lenel), Video Surveillance system (Cloud based, Milestone & Avigilon) and PIAM (Alert Enterprises).- Handling Access control Windows server and SQL database server and collect the logs if any Health Or… Show more Main Responsibilities: • Monitoring the VSS Systems Avigilon and ACS Systems Genetec in client site.- Technical support -Access control and CCTV system for Global sites ((Monitoring, Testing, and commissioning & troubleshooting of the Access Control system (Genetec & Lenel), Video Surveillance system (Cloud based, Milestone & Avigilon) and PIAM (Alert Enterprises).- Handling Access control Windows server and SQL database server and collect the logs if any Health Or service Alert/issue pops up. - Expertise in Programming, Commissioning & Project and service Management of the Physical security system.- Manage to run Discrepancy reports, weekly alarms report analyze reports; solve issues and escalate tickets where needed.- Provide on-site coordination in the design, installation, and commissioning of new or critical expansion projects, as assigned. - Provide support to Global Security organization centre (GSOC) Team and Manage L1 & L2 Escalation Tickets. - Troubleshooting and escalating Physical access control system and Video management systems service issues to 3rd party vendors if needed for support. - Write reports and communicate with the higher management team on the status of physical security operations.- Technically strong to understand the complexity of tickets and prioritize accordingly.- Proficient in incident management security operations, risk analysis, and emergent security intelligence.- Expertise in - Genetec Physical access control Application ver5.8 administrator role and Avigilon High definition stream Video management software Applications ver6.4.and Avigilon Alta Aware Cloud based software. - Handling Jira ticketing tool and Incident ticketing tool (service know) to fix the system related issue of AMER, APJ and EMEA region. - Maintain the highest levels of installation standards and quality of work. - Ability to Work under pressure for 24X6 rotational shifts. Show less

• Roles and Responsibilities : (Client side) • Commissioning and Testing of Genetec Access control system and Avigilon Survelliance System for AMER, APJ and EMEA Region. • Coordinating with Global service providers or 3rd party vendor for troubleshooting,installing or system related service issue and provide technical remote support to get task done. (Lenel S2, Genetec and Avigilon). • Handling Global security centre Operation teams (GSOC) incidents monitoring, Task and… Show more • Roles and Responsibilities : (Client side) • Commissioning and Testing of Genetec Access control system and Avigilon Survelliance System for AMER, APJ and EMEA Region. • Coordinating with Global service providers or 3rd party vendor for troubleshooting,installing or system related service issue and provide technical remote support to get task done. (Lenel S2, Genetec and Avigilon). • Handling Global security centre Operation teams (GSOC) incidents monitoring, Task and alarm monitoring issue. • Handling L1 & L2 technical issues with RCA. • Handling L1 & L2 Escalation Tickets. • Troubleshooting and escalating system service issues to 3rd party vendor if necessary. •Providing onsite technical remote support to clients and provide field engineering services to clients. • Handling Genetec Security Centre ver5.8 administrator role and Avigilon High definition stream Video management software ver6.4.• Handling Jira ticketing tool and Incident ticketing tool (Vknow) to fix the system related issue of AMER, APJ and EMEA region (Veritas Global).• Monitoring emerging events which could impactcompany assets and send notifications to leadership (RSM). • Prepare monthly/weekly Global alarm reports and analyze the cause and take necessary action to close the cause. • CCTV monitoring (Tool: Avigilon Video management Application) and Export recordings of cameras which helps in compliance.• To Work on 24X7 rotational shifts and Identify root cause and take corrective/preventive actions. Show less

Roles and Responsibilities : • Installation and Commissioning of Physical security System - LenelOnGaurd, Honeywell pro3000 ans Spectra access control system.IP camera - Axis, Hikvision,sony GE, Panasonic and CP plus and FAS system. • Coordinating with clients / vendors for conducting site surveys and quarterly system maintenance activities. • Conducting weekly project meeting with client for work progress. • Handled labour management for installation of Access control… Show more Roles and Responsibilities : • Installation and Commissioning of Physical security System - LenelOnGaurd, Honeywell pro3000 ans Spectra access control system.IP camera - Axis, Hikvision,sony GE, Panasonic and CP plus and FAS system. • Coordinating with clients / vendors for conducting site surveys and quarterly system maintenance activities. • Conducting weekly project meeting with client for work progress. • Handled labour management for installation of Access control system and CCTV system.• Communicating with the Client for final testing of IP CCTV, Access control system & FAS systems. Show less

•Installation and troubleshooting of surveillance security system - IP / Analog CCTV. •Handled day to day service call and troubleshooting the service issue.• Maintain service /daily progress report.