Service StrategyService Revenue ExpansionCustomer Delight & RetentionQuality Audits, Root Cause AnalysisComplianceAd-hoc Audits & Investigation Warranty Statics Analysis KPI Evaluation Analysis Service Partner Operation Review Spare Parts Administration Vendor & Inventory Management Monthly AMC Billing & Spare Part Billing and PaymentsCredit Limits UtilizationProcess Improvement Customer Relationship Mgmt.People Management

Maintained optimum levels of service delivery for Aircon at ASC, ASP and SSDsManaged appointment of new ASC/ASPs and setting-up of related processesTracked service parameters such as RTAT, Fill Ratio, Part Consumptions, AMC Billings & Spare Part BillingsUpdated PAN India field issues on Service Portal and GERP Administered 24*7 operations of the Call Center; followed-up promptly with branches for resolution of escalated callsArranged spares from local factory & overseas factories & shared details of E&O parts with branchesConsistently maintained MSL (Minimum Spare Level) at all branch warehousesPromptly resolved operating issues of GSFS (Global Service Front System) & GERPControlled FFR by conducting audit on calls punched by SSD/ASP in System