Responds to provide comprehensive network support and maintenance services for customer-related queries.Collecting log files from the customer and analyzing the issue.Resolves enterprise network issues by call or email pertaining to protocols such as DHCP, OSPF, VLAN, LACP, IGMP, AAA (Radius).Configuring STP, RSTP, MSTP, and manipulating Root Bridge by changing priorities.Implemented Gateway redundancy/failover using VRRP.Creating login ID and passwords for users… Show more Responds to provide comprehensive network support and maintenance services for customer-related queries.Collecting log files from the customer and analyzing the issue.Resolves enterprise network issues by call or email pertaining to protocols such as DHCP, OSPF, VLAN, LACP, IGMP, AAA (Radius).Configuring STP, RSTP, MSTP, and manipulating Root Bridge by changing priorities.Implemented Gateway redundancy/failover using VRRP.Creating login ID and passwords for users and changing them on request.Configuring standard and extended ACL for security purposes.Configuring the switches in the stack using VSF stacking and Modular stacking.Coordinated with activate teams to onboard customer devices in the cloud platform and monitor network infrastructure.Replaced faulty or damaged network hardware components.Provide steps to upgrade the firmware to the latest version.Keep detailed documentation during configuration changes and troubleshooting procedures.Consistently achieves high-resolution rates, Recognized for exceptional performance, maintaining network uptime and exceeding SLA target Show less

Conducted quality control checks at various stages of the production process. Analyzed production data to identify trends and patterns. Conducted root cause analysis to identify and resolve quality