Unit head for retail and corporate internet banking alongwith peripheral application, mobility and sms gateway in Business Technology Group

Responsible for uptime, maintenance, operations and day to day support for large application portfolio including 24*7 applications, with team strength of 100+Supporting domains of internet banking; mobile banking; treasury applications, i.e. Murex; AML; Customer relationship model among othersDesign of High Availability architecture of critical applications for minimizing downtimesManaging Internet Banking portal with maximum concurrency of 2500 users and per day login of… Show more Responsible for uptime, maintenance, operations and day to day support for large application portfolio including 24*7 applications, with team strength of 100+Supporting domains of internet banking; mobile banking; treasury applications, i.e. Murex; AML; Customer relationship model among othersDesign of High Availability architecture of critical applications for minimizing downtimesManaging Internet Banking portal with maximum concurrency of 2500 users and per day login of 1800000+Generation of advanced service improvement plan of mobile & retail internet banking platforms Set up NOC for monitoring of critical applications; Finacle, Internet Banking, Payments & Collection application. The team monitors critical transaction response, components behavior of infrastructure layers comprising of web,app and db layerAdvanced implementation of Oracle Enterprise Manager (OEM) for real time study of Data base issues, set up monitoring alerts, view jobs executions, queries information, plans usedHelped design detailed report on Oracle Databases basis information available in ADDM & AWR findingsSupporting application layer function of WAS & Weblogic across all bank technology applicationsProactive usage of Hadoop cluster for analysis of unstructured data and helped in data pattern generation of alerts for Mobile Banking customersUse of replication technologies of Oracle Dataguard, Golden Gate, Sanovi, Data domainWell versed with new engineered systems of Oracle Exadata, Exalogic, Sun Super cluster, Sun servers of T4 & T5 rangeFamiliarity with networking troubleshooting utilitiesImplementation of application deployment; change management; patch upgrades, DR & Fall back testingPeriodic update to Senior Management on downtimes; capacity management; response time of critical business services and automation reports Show less

Focus on value add and enhance service proposition for end as well as internal customer. Major projects highlighted belowCustomer one viewApplication enhanced with fuzzy logic basis alerts, i.e. compliance alerts; sales alerts; transaction pattern analysis etc.This integration allowed support staff to provide leading questions for customer discussionsThe services is basis real time integration of this application with Finacle for flow of all customer… Show more Focus on value add and enhance service proposition for end as well as internal customer. Major projects highlighted belowCustomer one viewApplication enhanced with fuzzy logic basis alerts, i.e. compliance alerts; sales alerts; transaction pattern analysis etc.This integration allowed support staff to provide leading questions for customer discussionsThe services is basis real time integration of this application with Finacle for flow of all customer transactionsInsta Banking kioskThis is a revolutionary concept which extends Finacle data entry directly to customer end pointThe application has been launched in more than 100 branches with around 250 such machines installedThe application allows customer to initiate most widely used transactions, i.e. Cash deposit; Cash withdrawal; DD/PO and fund transfer. Receipt is printed and transaction being posted in Finacle teller screenThe functionality is now being extended to customer mobile deviceReal time monitoringEnd to end monitoring of internet banking site performance with in-depth analysis on real time of transactions and corresponding resource utilization of all infrastructure componentsApplied knowledge of hardware; application servers and internet banking framework alongwith integration information to set up this applicationLaunch of Ipad application for HNI customers. The system provides portfolio details; advisory and other personal recommendations alongwith relationship manager details Show less

Focus on improving customer touch point, with self-service terminals. Major project delivered was Electronic Branch, Internet on TVElectronic BranchIn order to give round the clock access to customers to fulfill major banking transactionsAround 100+ such branches in operation with growing footfallHandled complete installation, technical troubleshooting and supported stabilisation programmeInternet on TVFirst one to start project on Android through a box… Show more Focus on improving customer touch point, with self-service terminals. Major project delivered was Electronic Branch, Internet on TVElectronic BranchIn order to give round the clock access to customers to fulfill major banking transactionsAround 100+ such branches in operation with growing footfallHandled complete installation, technical troubleshooting and supported stabilisation programmeInternet on TVFirst one to start project on Android through a box attached to TV. The knowledge and expertise formed the basis of Tab Banking, account sourcing programme on TabContributed in design & flow of Tab Banking solutionSelf- service kioskSingle stop solution for internet banking access, self-servicing through debit card; video conferencing and cheque depositFirst one in India to start a self-service kiosk solution with ease of cheque truncation at end pointIntegration of self-service solution with call centre solution allowing for video chat with call centre staffApplication is tightly integrated with Finacle and displays 24*7 real time customer informationCash Acceptor MachinesAmong the pioneer Banks to launch cash acceptor machinesWorked on integration with Base24 & IST switch Roll out of devices across locations spread across the countryFine tuning of machines to suit Indian environmentsMonitoring round the clock the machines Show less

Focus on increasing efficiencies by doing value adds for end customers, basis segmentation and improve TAT for customer servicing at Branches as well as call centre. Major project delivered was Customer One view.Brief of project: -One touch application, basis customer relationship across all Bank productsFocus on User interface with maximising information availability on first screenApplication interfaces with Finacle for liability solutions; Finnone for asset solutions;… Show more Focus on increasing efficiencies by doing value adds for end customers, basis segmentation and improve TAT for customer servicing at Branches as well as call centre. Major project delivered was Customer One view.Brief of project: -One touch application, basis customer relationship across all Bank productsFocus on User interface with maximising information availability on first screenApplication interfaces with Finacle for liability solutions; Finnone for asset solutions; Prime for cards solution etc.Allows for 80% of servicing, like print statements; generate canned statements; verify demographics; check details of SMS sent; relationship view; cheque enquiry; loan closure details etc.At same time, allowed for cross-sell and check on other key customer alerts Show less

Created first time set up for production support of Corporate applications, i.e. HR, Secretarial, Facility Management and internal applicationsBuild up framework for SOX Compliance for IT processes across Retail Technology

Branch Manager, Jhandewalan Extension, New Delhi (Nov 04 – April 05)Branch Head with full responsibility of Transaction Banking, SME Loans and Mortgage loansTotal staff strength of 15, with deposit size of Rs. 80 Mn and advances of Rs. 10 MnOne of the first few Delhi circle branches migrated to Core Banking system Business Planner, New Delhi (Feb 04 – Nov 04)Primary role to garner retail business across 857 branches spread across Delhi, Rajasthan, Uttar Pradesh &… Show more Branch Manager, Jhandewalan Extension, New Delhi (Nov 04 – April 05)Branch Head with full responsibility of Transaction Banking, SME Loans and Mortgage loansTotal staff strength of 15, with deposit size of Rs. 80 Mn and advances of Rs. 10 MnOne of the first few Delhi circle branches migrated to Core Banking system Business Planner, New Delhi (Feb 04 – Nov 04)Primary role to garner retail business across 857 branches spread across Delhi, Rajasthan, Uttar Pradesh & HaryanaIT Department, New York (Sept 01 – Feb 04)Responsible for operations of Bank Data centre across USA, Canada & BahamasHandled Wide Area network, Local Area Network, Swift systems, telecommunications, remittances, AML & Compliance applications, local IT systems with team strength of 5 on roll employees Credit Officer, Commercial Network, Delhi (Apr 99 – Sept 01)Managed Loan portfolio of SME & Corporate segment worth Rs. 150 MnHandled relationship, business development, recoveries and repackaging of impaired assetsAlso acted as back up for System Administration activitiesProject Manager, Branch Automation (May 96 – Apr 99)Migration of branches towards computerisationCoordinated System Room built up, Local Area network, Server configuration and application installation, data migration, post live support and future upgrades/releasesWas part of team of 8 members which did computerisation of 15 manual and semi-manual branches Training (Apr 94 – May 96)Two year on the job and class room training across various centres and branches Show less

Served in tractor auto part market